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- Tasks: Support key operational initiatives and keep everything on track across the business.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive salary, generous holiday, discounts, and a supportive work environment.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Be the backbone of operations and make a real difference in customer satisfaction.
- Qualifications: Organised, proactive, and great at building relationships with teams and customers.
The predicted salary is between 24979 - 24979 ÂŁ per year.
Responsibilities
- Support the delivery of key operational initiatives and improvements across multiple areas of the business.
- Maintain delivery plans, action logs, trackers, and timelines to ensure progress is visible and well managed.
- Proactively chase actions, update progress, and highlight risks or blockers to delivery leads and Team Managers.
- Coordinate meetings, capture notes, track actions, and follow up to maintain delivery momentum.
- Work closely with Team Managers and frontline teams to support delivery activity within their areas.
- Engage directly with customers and operational teams to understand customer impact and operational effectiveness.
- Ensure customer experience and practical operational considerations are reflected in delivery decisions.
- Act as a central point of coordination across teams, helping align actions, dependencies, and communication.
- Maintain accurate and up-to-date documentation and prepare clear progress updates for stakeholders.
- Support change and implementation activity, including communications, training coordination, and readiness checks.
- Assist with updating processes, SOPs, and guidance following delivery activity.
- Contribute to post-implementation reviews to capture learning and improvement opportunities.
Day‑to‑Day Activities
- Supporting delivery activity across Operations, Customer Contact Centre, Sales, Partnerships, and ARC.
- Tracking actions, timelines, and dependencies across multiple initiatives.
- Engaging with frontline teams and customers to stay close to operational reality.
- Preparing updates and documentation for operational leaders and stakeholders.
- Supporting change activity and implementation readiness.
- Undertaking regular customer contact activity to remain grounded in customer experience.
- Collaborating across teams to ensure delivery work progresses smoothly.
Qualifications & Skills
- You’re highly organised, delivery‑focused, and comfortable working across multiple priorities.
- You enjoy supporting operational activity, keeping things on track, and proactively following up actions to maintain momentum.
- Calm under pressure and detail‑oriented, you’re confident communicating with stakeholders at all levels and building effective working relationships without needing line management authority.
- You have strong operational awareness and enjoy engaging directly with frontline teams and customers to understand real‑world challenges and customer impact.
- You’re pragmatic, solutions‑oriented, and comfortable working with ambiguity as priorities evolve.
- Keen to learn and develop, you thrive in a supportive environment where collaboration and continuous improvement are valued.
- Experience in contact centre, care, service, or regulated environments is a bonus, as is exposure to change delivery or process improvement—but most importantly, you bring a proactive mindset and a willingness to get involved.
Apply
Are you organised, proactive, and passionate about making things happen behind the scenes? Join us as an Operational Delivery Support, where you’ll play a vital role in supporting key operational initiatives across the organisation. Working closely with operational leaders, Team Managers, and frontline teams, you’ll help ensure activity is well‑coordinated, tracked, and delivered while keeping customer experience at the heart of everything we do.
Hours: 37.5 hours per week
Shift pattern: Working 5 days a week, between 8 am–8 pm Monday to Sunday, but largely core hours 9 am–5:30 pm Monday to Friday
Salary: ÂŁ24,979.50 per annum plus PRP up to ÂŁ150 per month
Location: Hybrid – Norwich
Start Date: TBC
Perks and Benefits
- 233 hours holiday rising to 248 with length of service (incl. bank holidays that you will work if rota'd).
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends discounts on services & products.
- Pension Scheme, up to 3% employers contribution.
- Cycle to work Scheme.
- Smart tech benefit.
- Free on‑site parking.
Operational Delivery Support - Internal Only in Norwich employer: Appello Limited
Contact Detail:
Appello Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Delivery Support - Internal Only in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into what makes us tick at StudySmarter. This will help you tailor your responses and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with various teams and stakeholders, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple priorities in the past. We love seeing candidates who can keep things on track and maintain momentum, just like we do at StudySmarter.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, engage with your interviewers about their experiences and challenges. This not only shows your interest but also helps you understand how you can contribute to our operational success.
We think you need these skills to ace Operational Delivery Support - Internal Only in Norwich
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you keep things on track and manage multiple priorities, so share examples of how you've done this in the past!
Be Proactive: We love a proactive mindset! In your application, mention times when you've taken the initiative to chase actions or follow up on tasks. This shows us you're ready to keep the momentum going.
Communicate Clearly: Since you'll be working with various stakeholders, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've effectively communicated in a team setting.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Appello Limited
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of the Operational Delivery Support role. Be ready to discuss how your skills and experiences align with supporting operational initiatives, maintaining delivery plans, and engaging with frontline teams.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Discuss how you've successfully tracked actions, timelines, and dependencies in previous roles, and be ready to explain how you maintain momentum in projects.
✨Engage with Real-World Scenarios
Think about specific situations where you've engaged directly with customers or teams to understand challenges. Be prepared to share these experiences and how they influenced your approach to operational effectiveness.
✨Demonstrate a Proactive Mindset
Emphasise your proactive nature during the interview. Share instances where you've taken the initiative to chase actions, update progress, or highlight risks, showcasing your ability to keep things on track without needing direct authority.