At a Glance
- Tasks: Provide exceptional customer service and support to residents and families in need.
- Company: Join Appello, a compassionate company dedicated to helping the community.
- Benefits: Enjoy 186 hours of holiday, discounts, and a pension scheme.
- Other info: Exciting career growth opportunities in a rapidly expanding company.
- Why this job: Make a real difference in people's lives while working remotely.
- Qualifications: Empathy, great communication skills, and attention to detail are essential.
The predicted salary is between 20400 - 30600 € per year.
Are you someone who thrives under pressure, communicates with clarity and compassion, and genuinely enjoys helping others? At Appello, our Customer Services Telecare Admin Operators are the reassuring voice on the other end of the line — supporting residents, families and partners when they need us most. If you're looking for a role where every call matters and your actions directly improve lives, this could be the perfect fit for you.
Hours: 33.25 hours per week average
Shift pattern: 4on4off 22:00 - 08:00
Salary: £25,520.04
Location: Remote
Start Date: March
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed.
Appello Perks:
- 186 hours holiday per annum.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends' discounts on our services & products.
- Pension Scheme, up to 4% Company matched.
- Free on-site parking.
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our stakeholders needs. You are a great communicator, have exceptional attention to detail. Have an appetite to learn new skills and can use your initiative in problem solving and have an understanding of the Appello Monitoring emergency platform.
THE ROLE
You are the focal point for all Customer interaction into the monitoring centre including staff, managers, residents and next of kin contacts. You must deliver first class customer service by answering calls promptly, listening to the enquiry and responding efficiently in a courteous manner. You must ensure that precise information is taken and accurately input onto our Telecare platform in line with our company's quality procedures. You must also provide high quality administration for the monitoring business.
READY TO APPLY
If you are interested in this role please upload your CV.
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team.
Telecare Admin employer: Appello Group
At Appello, we pride ourselves on being an exceptional employer that values compassion and community support. Our remote Telecare Admin Operators enjoy a flexible work-life balance with a generous holiday allowance, comprehensive employee assistance programme, and opportunities for personal growth within a rapidly expanding company. Join us to make a meaningful impact while benefiting from our inclusive culture and extensive perks.
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Admin
✨Tip Number 1
Make sure you research Appello and understand their values. When you know what they stand for, you can tailor your conversations to show how you align with their mission of helping the community.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the reassuring voice on the other end of the line, try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Don’t forget to highlight your empathy and attention to detail during interviews. Share specific examples from your past experiences where you’ve made a difference in someone’s life or solved a problem effectively.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Appello team.
We think you need these skills to ace Telecare Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Telecare Admin role. Highlight your communication skills, attention to detail, and any relevant experience in customer service or administration.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping others and how you can contribute to our team. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Empathy:In your application, emphasise your ability to connect with people and understand their needs. This role is all about compassion, so let us know how you’ve demonstrated this in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Appello Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Telecare Admin Operator does. Familiarise yourself with the responsibilities and the skills required, especially around customer service and attention to detail. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves being the reassuring voice for residents and families, practice clear and compassionate communication. During the interview, demonstrate your ability to listen actively and respond thoughtfully. You might even want to prepare examples of how you've handled difficult conversations in the past.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've used your initiative to solve problems. The interviewers will be looking for your ability to think on your feet, especially in high-pressure situations. Share stories that illustrate your quick thinking and empathy when dealing with challenging scenarios.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or the training process for the Telecare platform. This shows that you're not only interested in the job but also in how you can fit into their team and contribute positively.
