At a Glance
- Tasks: Provide exceptional customer service and support to residents and families in need.
- Company: Join Appello, a compassionate company dedicated to helping the community.
- Benefits: Enjoy 186 hours of holiday, discounts, and a pension scheme.
- Other info: Exciting career growth opportunities in a rapidly expanding company.
- Why this job: Make a real difference in people's lives while working remotely.
- Qualifications: Empathy, great communication skills, and attention to detail are essential.
The predicted salary is between 20400 - 30600 £ per year.
Are you someone who thrives under pressure, communicates with clarity and compassion, and genuinely enjoys helping others? At Appello, our Customer Services Telecare Admin Operators are the reassuring voice on the other end of the line — supporting residents, families and partners when they need us most. If you're looking for a role where every call matters and your actions directly improve lives, this could be the perfect fit for you.
Hours: 33.25 hours per week average
Shift pattern: 4on4off 22:00 - 08:00
Salary: £25,520.04
Location: Remote
Start Date: March
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed.
Appello Perks:
- 186 hours holiday per annum.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends' discounts on our services & products.
- Pension Scheme, up to 4% Company matched.
- Free on-site parking.
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our stakeholders needs. You are a great communicator, have exceptional attention to detail. Have an appetite to learn new skills and can use your initiative in problem solving and have an understanding of the Appello Monitoring emergency platform.
THE ROLE
You are the focal point for all Customer interaction into the monitoring centre including staff, managers, residents and next of kin contacts. You must deliver first class customer service by answering calls promptly, listening to the enquiry and responding efficiently in a courteous manner. You must ensure that precise information is taken and accurately input onto our Telecare platform in line with our company's quality procedures. You must also provide high quality administration for the monitoring business.
READY TO APPLY
If you are interested in this role please upload your CV.
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team.
Telecare Admin employer: Appello Group
At Appello, we pride ourselves on being an exceptional employer that values compassion and community support. Our remote Telecare Admin Operators enjoy a flexible work-life balance with a generous holiday allowance, comprehensive employee assistance programme, and opportunities for personal growth within a rapidly expanding company. Join us to make a meaningful impact while benefiting from our inclusive culture and extensive perks.
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Appello Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Appello Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telecare Admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Appello Group:Your cover letter is your chance to shine! Tell us why you want to work at Appello Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Appello Group!
How to prepare for a job interview at Appello Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
