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- Tasks: Provide exceptional digital support and troubleshoot tech issues for customers.
- Company: Join a dynamic team focused on customer satisfaction and tech solutions.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Elevate your tech skills while making a real difference for customers.
- Qualifications: Proactive problem-solver with a passion for technology and troubleshooting.
- Other info: Office-based role with a vibrant team atmosphere in New Milton.
The predicted salary is between 16800 - 28000 £ per year.
Ready to take your tech skills to the next level? We’re looking for a proactive problem-solver who thrives in a fast-paced, customer-focused environment. If you’re passionate about technology, love troubleshooting, and can translate complex issues into simple solutions, this is your chance to shine! Join our dynamic Service Desk team as a 2nd Line Technician and play a key role in delivering exceptional digital support to our customers.
- Hours: 35 hours per week
- Shift pattern: Monday - Saturday hours between 7am and 7pm (rota to be provided)
- Salary: up to £28,000 per annum dependant on experience
- Location: Office based - New Milton
- Start Date: 9th February 2026
- Internet Speed: 5mbps upload and 15mbps download
Service Desk 2nd Line Technician in New Milton employer: Appello Group
Contact Detail:
Appello Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk 2nd Line Technician in New Milton
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about solving problems, brush up on common tech issues and how to resolve them. You might even want to run through some mock scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our Service Desk team and ready to make an impact!
We think you need these skills to ace Service Desk 2nd Line Technician in New Milton
Some tips for your application 🫡
Show Off Your Tech Skills: When you're writing your application, make sure to highlight your tech skills and experience. We want to see how you've tackled problems in the past and what tools you’ve used to solve them. Be specific and give examples!
Keep It Customer-Focused: Since this role is all about delivering exceptional support, don’t forget to mention your customer service experience. Share stories that showcase your ability to communicate complex issues simply and effectively. We love a good customer success story!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting and relate your experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our team!
How to prepare for a job interview at Appello Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common troubleshooting techniques and tools that a 2nd Line Technician would use. Being able to discuss these confidently will show your passion for technology.
✨Customer-Focused Mindset
Since this role is all about delivering exceptional support, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your problem-solving skills and how you’ve turned complex issues into simple solutions.
✨Understand the Company Culture
Research the company’s values and mission. Understanding their approach to customer service and teamwork can help you align your answers during the interview. It shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or the challenges they face. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
