Appello is seeking a proactive 2nd Line Service Desk Technician to join our dynamic team at New Milton. The role focuses on triaging and resolving incidents related to Appello’s digital products, with a case management system and strong customer communication.
You will work across phone, email and forms, escalating to 1st line when needed, keeping customers informed, and ensuring tickets stay within SLA. The position offers 35 hours per week, with a rota between 7am and 7pm.
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2nd Line Service Desk Technician: Elevate IT Support employer: Appello & Careline365
At Careline365, we pride ourselves on being an exceptional employer that values your contributions and fosters a supportive work culture. With flexible part-time hours in a hybrid Norwich location, you will enjoy a range of benefits including generous holiday entitlement, employee discounts, and a pension scheme, all while making a meaningful impact in people's lives through our telecare solutions. Join us to grow your career in a dynamic environment where your skills in sales and customer engagement can truly shine.
