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For Companies At a Glance
- Tasks: Create user-friendly technical documentation for innovative telecare products.
- Company: Join Appello, a leader in revolutionising the telecare industry with cutting-edge technology.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on various services.
- Why this job: Be part of a mission-driven team that empowers individuals and enhances user experiences.
- Qualifications: Proven experience in technical writing, exceptional communication skills, and proficiency in authoring tools required.
- Other info: Exciting growth opportunities await as we expand our product range.
The predicted salary is between 32000 - 40000 £ per year.
Hours: 35 hours per week
Shift pattern: Monday to Friday, 9am - 5pm
Salary: £38,000 - £40,000 per annum dependant on experience
Location: Hybrid with our Bracknell or Norwich offices. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mbps upload and 15mbps download internet speed.
Appello Perks
- 25 days holiday plus bank holidays
- Private medical insurance for Self
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
ABOUT YOU
You’re an experienced Technical Author/Writer who combines a love for technology with a passion for clear, accessible communication. With a solid background in technical writing within a tech setting, you excel at breaking down complex concepts and have a strong eye for detail. You are a proactive collaborator, equally comfortable working independently or as part of a team to ensure accuracy and consistency in all documentation.
Your Skills and Experience:
- Proven experience as a Technical Author in a technical or telecare-related industry, ideally with experience in product-focused companies.
- Exceptional writing and editing skills with the ability to produce concise, accurate, and engaging content.
- Proficiency in industry-standard authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Confluence).
- Experience with multimedia content creation and documentation design (graphics, videos, etc.) is a plus.
- Ability to quickly grasp complex technical concepts and make them easily understandable.
- Strong organisational skills with experience in managing multiple projects and documentation versions.
THE ROLE
At the Appello Group, we’re revolutionising the telecare industry with innovative products designed to support the safety, health, and well-being of vulnerable individuals. Our technology is built in-house and serves a vital purpose: empowering loved ones and users with intuitive, reliable solutions. With a commitment to excellence, we strive to make every user’s experience seamless and every loved one peace of mind. As we continue to grow and expand our product range, we’re looking for an experienced Technical Author to join our team and bring clarity and precision to our technical documentation.
As our Technical Author, you will be instrumental in creating high-quality, user-friendly technical documentation for our telecare products, ensuring that both technical and non-technical audiences can easily understand and utilise our solutions. You will work closely with our dev, product, and customer service teams to translate complex technical information into clear, concise documentation.
Key Responsibilities:
- Develop and maintain comprehensive technical documentation for a range of telecare products, including user manuals, setup guides, release notes, and API documentation.
- Collaborate with product development teams to understand product functionalities and translate technical information into accessible language.
- Ensure documentation meets industry standards and regulatory requirements, focusing on accuracy, readability, and completeness.
- Continuously review and improve existing documentation based on product updates, customer feedback, and evolving industry best practices.
- Create multimedia content (e.g., graphics, diagrams, video tutorials) to enhance the clarity and usability of technical resources.
- Organise and structure documentation repositories for easy access and version control.
READY TO APPLY
If you are interested in this role please follow the instructions... there are two parts to the application process: Upload your CV and answer a few questions about yourself. You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments - check your junk email.
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Technical Author employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author
✨Tip Number 1
Familiarise yourself with the specific authoring tools mentioned in the job description, such as MadCap Flare and Adobe FrameMaker. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your ability to simplify complex technical concepts by preparing a portfolio of your previous work. Include examples that highlight your writing style and how you’ve made intricate information accessible to various audiences.
✨Tip Number 3
Network with professionals in the telecare or tech industry through platforms like LinkedIn. Engaging with current employees at Appello can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare for potential assessments by brushing up on your technical writing skills and understanding of documentation standards. Being well-prepared will help you stand out during the application process and show your commitment to excellence.
We think you need these skills to ace Technical Author
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Technical Author, focusing on your skills in technical writing and any relevant industry-standard authoring tools you've used. Mention specific projects where you translated complex concepts into clear documentation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and clear communication. Explain why you're interested in the role at Appello and how your background aligns with their mission to support vulnerable individuals through innovative products.
Showcase Your Skills: In your application, emphasise your exceptional writing and editing skills. Provide examples of how you've created user-friendly documentation and any multimedia content you've developed, such as graphics or video tutorials.
Follow Application Instructions: Carefully follow the application instructions provided by Appello. Ensure you upload your CV and answer all questions thoroughly. Remember to check your email for the confirmation and assessment link from Test Gorilla, including your junk folder.
How to prepare for a job interview at Appello Careline Limited.
✨Showcase Your Technical Writing Skills
Prepare samples of your previous technical documentation to demonstrate your writing style and ability to simplify complex concepts. Highlight any experience with industry-standard authoring tools like MadCap Flare or Adobe FrameMaker.
✨Understand the Company’s Products
Research Appello's telecare products and their functionalities. Being knowledgeable about their offerings will allow you to speak confidently about how you can contribute to creating user-friendly documentation.
✨Emphasise Collaboration Experience
Be ready to discuss your experience working with cross-functional teams, such as developers and customer service. Share examples of how you’ve collaborated to ensure accuracy and clarity in documentation.
✨Prepare for Questions on Multimedia Content Creation
Since the role involves creating multimedia content, be prepared to discuss any relevant experience you have in this area. Bring examples of graphics, diagrams, or video tutorials you've created to enhance technical resources.
