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- Tasks: Deliver seamless installations and provide technical support for SmartTEC systems.
- Company: Join a dynamic tech company focused on innovation and customer experience.
- Benefits: Competitive salary, remote work, private medical insurance, and generous holiday allowance.
- Why this job: Make a real impact in tech while helping others grow their skills.
- Qualifications: Experience in installations or technical support, with strong problem-solving skills.
- Other info: Exciting career growth opportunities in a rapidly expanding company.
The predicted salary is between 33600 - 35700 £ per year.
Ready to power the future of SmartTEC? We’re looking for a hands-on problem solver who thrives in the field and loves making tech work seamlessly. As a SmartTEC Enablement Technician, you’ll be the go-to expert for installations, training, and technical support—ensuring every system runs flawlessly. If you’re passionate about precision, proactive troubleshooting, and delivering exceptional customer experiences, this is your chance to make an impact.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: £33,600 to £35,700 dependant on experience
Car Allowance: £6,700 per year
Location: Remote/Field based in the Stoke Staffordshire area. This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date: January 2026
For this role, you need: 5mbps upload and 15mbps download internet speed
Appello Perks:
- 175 hours holiday plus bank Holidays
- Private Medical Insurance - Individual cover
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Smart tec & Cycle2Work schemes
ABOUT YOU
You’re the kind of person who loves making tech work—and making it look easy. You’re hands-on, curious, and never shy away from a challenge. Whether it’s configuring networks, troubleshooting on-site, or coaching others to level up their skills, you thrive in fast-paced environments and keep calm under pressure. Here’s what makes you a great fit:
- Tech-savvy and experienced: You’ve worked in installations, technical support, or enablement, and you know your way around IP networking (routers, switches, DHCP, LAN/WAN).
- A natural trainer: You can explain complex concepts clearly and enjoy helping others grow their technical confidence.
- Problem-solver at heart: Diagnosing and fixing issues is your superpower, whether on-site or remotely.
- Organised and adaptable: You manage your time like a pro and stay cool when things get busy.
- Qualified and ready to roll: You hold a recognised technical qualification (or equivalent experience) and a full UK driving licence.
Bonus points if you’ve got Health & Safety certification, experience with process improvement, or a passion for digital telecare. If you’re resilient, self-motivated, and excited about shaping smarter solutions for customers, we’d love to hear from you!
THE ROLE
As a SmartTEC Enablement Technician, you’ll be at the heart of delivering seamless installations and technical excellence for SmartTEC systems. This field-based role combines hands-on technical enablement, training delivery, and troubleshooting with a strong focus on networking expertise and operational efficiency. You’ll work closely with installation teams to build technical capability, resolve complex issues, and ensure every deployment meets the highest standards. From configuring IP networks to mentoring teams and driving process improvements, you’ll play a key role in shaping a culture of technical excellence and continuous learning.
Your day-to-day will include:
- Delivering structured training and coaching to installation teams.
- Providing on-site and remote support for SmartTEC installations and fault resolution.
- Configuring networks and interpreting infrastructure specifications.
- Maintaining accurate records, reporting insights, and escalating recurring issues.
- Managing your schedule effectively to meet deadlines and optimise efficiency.
If you’re a proactive problem-solver with a passion for technology and a knack for clear communication, this role offers the opportunity to make a real impact in a fast-evolving environment.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
SmartTec Enablement Technician in Stoke-on-Trent employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SmartTec Enablement Technician in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research SmartTEC and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since this role is all about installations and troubleshooting, brush up on your networking knowledge and be ready to demonstrate your problem-solving abilities during practical assessments or interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SmartTEC family!
We think you need these skills to ace SmartTec Enablement Technician in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience and technical skills relevant to the SmartTEC Enablement Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Your Training Skills: Since this role involves training others, highlight any experience you have in coaching or mentoring. We’re looking for someone who can make complex concepts easy to understand, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your Tech Inside Out
As a SmartTEC Enablement Technician, you'll need to demonstrate your technical expertise. Brush up on your knowledge of IP networking, routers, and switches. Be ready to discuss your past experiences with installations and troubleshooting, as this will show your hands-on problem-solving skills.
✨Show Off Your Training Skills
Since part of the role involves training others, think about how you can convey complex concepts simply. Prepare examples of how you've successfully trained or coached others in the past. This will highlight your ability to communicate effectively and help others grow their technical confidence.
✨Be Ready for Real-World Scenarios
Expect to face some practical questions or scenarios during the interview. Think about common issues that arise in installations or technical support and how you would resolve them. This will showcase your proactive problem-solving abilities and your calmness under pressure.
✨Demonstrate Your Organisational Skills
The role requires effective time management and organisation. Be prepared to discuss how you prioritise tasks and manage your schedule, especially in busy environments. Sharing specific examples of how you've optimised efficiency in previous roles will make a strong impression.
