At a Glance
- Tasks: Design and optimise scalable VoIP platforms for seamless communication solutions.
- Company: Join a dynamic tech company focused on innovative voice solutions.
- Benefits: Enjoy competitive salary, medical insurance, discounts, and 175 hours of holiday.
- Other info: Exciting career growth opportunities in a rapidly expanding company.
- Why this job: Make a real impact on customer experiences with cutting-edge communication technologies.
- Qualifications: Experience in ACD switching environments and strong problem-solving skills required.
The predicted salary is between 55000 - 55000 £ per year.
Join us as a Softswitch Developer and help build the next generation of voice and communication solutions. Design and optimise scalable VoIP platforms, driving seamless, secure, and reliable services. Collaborate with expert teams to innovate, enhance performance, and shape exceptional user experiences.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: Up to £55,000 per annum dependant on experience
Location: Hybrid - Bracknell
Start Date: August/September 2026
Screening: Please note that this role is subject to pre-employment screening, including Right to Work checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK-based role and any hybrid/remote work must also be within the UK. Required internet speed: 5 Mbps upload and 15 Mbps download.
Appello Perks:
- 175 hours holiday per annum
- Medical Insurance - Individual Cover
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an accessible app
- Family and friends’ discounts on services and products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
ABOUT YOU: You're a passionate and technically skilled professional who thrives on solving complex challenges and delivering exceptional communication experiences. You enjoy working in fast-paced environments, collaborating with a variety of teams, and using technology to drive continuous improvement.
What you'll bring:
- Proven experience working with ACD switching environments, ideally Genesys Cloud CX (PureCloud), and telephony networks using SIP and digital voice technologies.
- Strong knowledge of contact centre solutions, including IVRs, queue management, routing strategies, call flow design, and scripting logic.
- Experience creating dashboards and monitoring performance, using data and insights to optimise services and customer journeys.
- Understanding of emerging technologies such as chatbots, speech recognition, and system integrations.
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- A collaborative approach, working effectively with technical and non-technical stakeholders to deliver successful outcomes.
- Strong communication and documentation skills, ensuring solutions are clearly recorded and knowledge is shared across teams.
- A degree in IT, Computer Science, or a related discipline, or equivalent hands-on experience in a similar technical role.
- It would be great if you also have experience with cloud technologies, particularly AWS.
- Knowledge of REST APIs, integrations, databases, and SQL.
- Cloud certifications such as AWS, Azure, or GCP.
- Experience mentoring colleagues and supporting the development of others within technical teams.
THE ROLE: Are you passionate about building innovative voice and contact centre solutions? As a Softswitch Developer, you'll play a key role in delivering reliable, scalable, and secure communication services that support exceptional customer experiences. Working with modern VoIP technologies, SIP-based telephony, and contact centre platforms, you'll help shape and enhance the systems that keep our customers connected.
What you'll be doing:
- Designing and supporting ACD switching environments and contact centre solutions, including Genesys Cloud CX.
- Developing and optimising call flows, routing logic, IVRs, queue management, and call prioritisation to improve customer journeys.
- Enhancing telephony services through SIP-based technologies, call control logic, and cloud/on-premise communication platforms.
- Implementing innovative features such as chatbots, speech recognition, and integrations between contact centre and backend systems.
- Troubleshooting complex issues across voice, routing, and telephony environments to ensure high availability and performance.
- Collaborating closely with infrastructure, networking, application, and operations teams to deliver end-to-end solutions and continuous improvements.
- Driving service excellence through system optimisation, monitoring, upgrades, reporting, and robust release management processes.
Ready to apply: If you enjoy solving complex technical challenges, working with cutting-edge communication technologies, and making a real impact on customer experience, we'd love to hear from you. Simply upload your CV and answer a few questions about yourself.
Other information: This is an exciting time at Appello & Careline365. We are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team.
StudySmarter Expert Advice🤫
We think this is how you could land SOFTSWITCH DEVELOPER
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Appello Careline Limited. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Appello Careline Limited..
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Appello Careline Limited..
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Appello Careline Limited. that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace SOFTSWITCH DEVELOPER
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Appello Careline Limited..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Appello Careline Limited. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Appello Careline Limited.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Appello Careline Limited. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
