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- Tasks: Support vulnerable callers with empathy during critical moments.
- Company: Leading careline service provider in the UK.
- Benefits: Competitive salary, 198 hours of holiday, and service discounts.
- Why this job: Make a real difference in people's lives while working remotely.
- Qualifications: One year of experience in a contact or call centre environment.
- Other info: Join a supportive team and enjoy flexible late shifts.
The predicted salary is between 24000 - 36000 £ per year.
A leading careline service provider in the United Kingdom is looking for an Emergency Helpline Operator for late shifts. In this essential role, you will support vulnerable callers, providing empathy and professional service during critical moments.
Candidates should have at least one year of experience in a contact or call center environment and possess strong communication skills.
The position offers a competitive salary and numerous perks, including 198 hours of holiday and discounts on various services.
Remote Emergency Helpline Operator — 32hrs/4 days employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Emergency Helpline Operator — 32hrs/4 days
✨Tip Number 1
Make sure to research the company and its values before your interview. We want to see that you understand our mission and how you can contribute to supporting vulnerable callers.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with people, we recommend doing mock calls with friends or family to get comfortable with handling different scenarios.
✨Tip Number 3
Show us your empathy during the interview. Share examples from your past experiences where you’ve helped someone in a tough situation. We love hearing about how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Remote Emergency Helpline Operator — 32hrs/4 days
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact or call centre environments. We want to see how your skills align with the role of an Emergency Helpline Operator, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your empathy and communication skills, and explain why you’re passionate about supporting vulnerable callers. We love seeing genuine enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, especially in a role where communication is key. Avoid jargon and make sure your points are easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Appello Careline Limited.
✨Show Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you successfully supported vulnerable individuals. This will demonstrate your ability to connect with callers during critical moments.
✨Brush Up on Communication Skills
Strong communication skills are a must for this position. Practice active listening and clear speaking. You might even want to do a mock interview with a friend to refine how you convey your thoughts.
✨Familiarise Yourself with the Role
Research what an Emergency Helpline Operator does and the challenges they face. Understanding the nuances of the job will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various emergency situations and be ready to articulate your thought process clearly.
