At a Glance
- Tasks: Manage staff rotas, monitor schedules, and support workforce planning.
- Company: Join a dynamic team at Careline365, committed to growth and innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and career development opportunities.
- Other info: Exciting career growth in a supportive and inclusive workplace.
- Why this job: Be part of a fast-paced environment where your organisational skills make a real impact.
- Qualifications: Strong organisational skills and experience in data-driven decision making.
The predicted salary is between 25500 - 25500 £ per year.
This is only open to current employees within Careline365.
Contract: Perm
Hours: 37.5 hours per week
Shift pattern: 2 week rolling rota with alternate weekends off
Salary: £25,500 per annum
Location: Hybrid - Norwich
This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date: August 2026
For this role, you need 5mbps upload and 15mbps download internet speed.
About You
You’re someone who thrives in a fast-paced environment and takes pride in being organised, detail-oriented, and proactive. You have a strong sense of responsibility and are confident using data to make informed decisions. You enjoy problem-solving, are comfortable working independently, and can communicate clearly with a wide range of stakeholders. You’re also someone who values teamwork, supports others, and is always looking for ways to improve processes and outcomes.
The Role
As a Workforce Management Coordinator, you’ll play a key role in ensuring our operations run smoothly and efficiently. You’ll be responsible for creating and maintaining staff rotas, monitoring real-time adherence, and supporting workforce forecasting and planning. Using tools like NICE WFM, you’ll ensure schedules are accurate and compliant with regulations, while also generating reports to identify trends and opportunities for improvement. You’ll work closely with team leaders, People and operations teams to coordinate staffing needs, communicate changes, and support onboarding and offboarding from a scheduling perspective. Your attention to detail and ability to think ahead will help minimise service disruptions and contribute to a high-performing, customer-focused environment.
Main Responsibilities and Activities
- Rota & Schedule Management: Creating, updating, and maintaining staff rotas and shift schedules; Coordinating shift swaps, absences, and holiday approvals.
- Real-Time Monitoring: Tracking live adherence to schedules; Promptly escalating any deviations or coverage issues.
- Workforce Forecasting & Planning: Assisting in forecasting staffing needs based on call volumes or service demand; Supporting the creation of both long-term and short-term workforce plans.
- System Management & Data Entry: Using workforce management tools (e.g. NICE) to ensure schedule accuracy; Keeping staff details and availability up to date in relevant systems.
- Reporting & Analysis: Generating and distributing workforce performance and adherence reports; Identifying patterns, trends, and opportunities for efficiency improvements.
- Communication & Coordination: Liaising with team leaders, HR, and operations teams on staffing matters; Clearly communicating schedule changes and updates to staff.
- Compliance & Record-Keeping: Ensuring schedules comply with legal requirements and working time regulations; Maintaining accurate records for audits and HR purposes.
- Support & Continuous Improvement: Assisting with onboarding and offboarding from a scheduling perspective; Suggesting and implementing improvements to WFM processes and tools.
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Workforce Management Coordinator Internal Only in Norwich employer: Appello Careline Limited.
Appello Careline Limited is an exceptional employer, offering a supportive and compassionate work environment for those dedicated to helping vulnerable individuals. With flexible remote working options, competitive pay, and a strong emphasis on employee well-being, staff are encouraged to grow and develop their skills while making a meaningful impact in the community. Join us to be part of a team that values empathy and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Management Coordinator Internal Only in Norwich
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We think you need these skills to ace Workforce Management Coordinator Internal Only in Norwich
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Appello Careline Limited.. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Appello Careline Limited. and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Appello Careline Limited.. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Appello Careline Limited.'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Appello Careline Limited.
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Appello Careline Limited..
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Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at Appello Careline Limited. will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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