At a Glance
- Tasks: Engage with customers, handle enquiries, and drive sales through effective communication.
- Company: Join a dynamic team at Careline365, part of the expanding Appello group.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and a supportive work environment.
- Other info: Exciting career growth opportunities in a company committed to equal opportunities.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Strong communication skills, sales flair, and a passion for helping others.
The predicted salary is between 12.81 - 12.81 £ per hour.
Be the voice of connection. Drive growth. Empower independence. Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Sales Advisor, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.
Hours: 14 hours per week. Shift pattern: Working 2 days a week, Monday to Thursday, an 8-hour shift (including 30-minute unpaid break) between 08:00 - 20:00.
Salary: £9,325.68 per annum (£12.81 per hour) plus PRP.
Location: Hybrid - Norwich (70% in office).
Start Date: August/September 2026.
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Appello Perks:
- 93 hours annual holiday entitlement rising with length of service. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products.
- Pension Scheme, up to 3% Company matched.
- Free on-site parking.
ABOUT YOU
You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities. You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity. Bonus points if you’ve worked with third‑party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.
WHAT YOU'LL DO
In this dynamic, commercially-focused role, you’ll:
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care.
- Generate and convert sales leads through proactive outreach and effective engagement.
- Provide accurate product information and tailored recommendations.
- Build strong customer relationships to encourage repeat business and loyalty.
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life.
- Clearly explain the benefits of upgraded devices and services.
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
- Spot upselling and cross‑selling opportunities in every interaction.
- Prepare accurate quotations, process orders, and ensure timely follow‑up.
- Maintain up-to-date knowledge of products, services, and market trends.
- Record all sales activity and customer interactions in our CRM.
- Collaborate with colleagues across operations, marketing, and customer service for a seamless journey.
- Contribute to continuous improvement by sharing feedback on customer needs and market opportunities.
YOUR DAY TO DAY WILL INCLUDE
- Engaging with customers to resolve queries and promote solutions.
- Negotiating and closing sales that balance customer needs with business goals.
- Keeping accurate records of all interactions and agreements.
- Monitoring and following up on sales pipelines and upgrade opportunities.
- Escalating complex cases when needed.
- Staying compliant with policies, regulations, and service standards.
- Hitting performance targets across sales, quality, and customer satisfaction.
- Handling challenging conversations with empathy and professionalism.
- Sharing insights and collaborating with your team to drive success.
OTHER INFORMATION
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Telesales Advisor - Part time in Norwich employer: Appello Careline Limited.
Appello Careline Limited is an exceptional employer, offering a supportive and compassionate work environment for those dedicated to helping vulnerable individuals. With flexible remote working options, competitive pay, and a strong emphasis on employee well-being, staff are encouraged to grow and develop their skills while making a meaningful impact in the community. Join us to be part of a team that values empathy and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor - Part time in Norwich
✨Leverage Local Networking Events
Get yourself to local meetups and networking events in the sales and business development world. Connecting with fellow sales enthusiasts can lead to potential leads for part-time roles—plus, you’ll get to showcase your passion right off the bat!
✨Showcase Your Expertise on Social Media
Don’t underestimate the power of platforms like LinkedIn to demonstrate your knowledge in sales. Post articles, share insights, or engage with industry-related content. This visibility can catch the eye of companies like Appello Careline Limited. looking to hire part-time talent.
✨Utilise Job Boards Specific to Sales
Make sure you're scouring job boards that are known for sales positions, like SalesGravy or We Work Remotely. These platforms often list part-time opportunities that aren’t found elsewhere—so keep your eyes peeled!
✨Direct Outreach to Companies
Don’t wait for the listings to come to you—reach out directly to businesses that excite you, like Appello Careline Limited.. Send them a friendly message expressing your interest in part-time opportunities, demonstrating that you’re proactive and eager to join their team.
We think you need these skills to ace Telesales Advisor - Part time in Norwich
Some tips for your application 🫡
Show Off Your Sales Skills:For a role in sales and business development, we want to see your knack for hitting targets and closing deals. Highlight any previous experience in sales, whether it’s a part-time gig or a student project. Share specific achievements, such as exceeding sales goals or engaging with clients. This is your chance to shine!
Make Your CV Customer-Focused:Your CV should speak volumes about your ability to connect with customers and build relationships. Include any relevant experience in sales strategies, customer account management, or even retail positions. Put those soft skills front and centre; we love to see great communication and negotiation skills that can make a difference in our team!
Tailor Your Cover Letter:When writing your cover letter, we want to feel your passion for sales! Share why you're excited about the part-time opportunity at Appello Careline Limited. and how you can contribute to our growth. Don’t forget to mention what you aim to learn while working with us – it’ll show your eagerness to grow and make a splash in the sales world!
References Matter!:Don’t forget to gather solid references who can vouch for your sales abilities. This can be from a previous employer or a mentor in a related field. Including these will seriously add weight to your application, showing us that others believe in your potential just as much as you do. Let’s make your application one to remember!
How to prepare for a job interview at Appello Careline Limited.
✨Showcase Your People Skills
In sales and business development, it’s all about connecting with people. Be ready to discuss your experience in building relationships and closing deals. Bring examples of how you've successfully navigated tricky conversations or turned a 'no' into a 'yes' – this is your chance to shine!
✨Research Appello Careline Limited.’s Products and Customers
Dig deep into what Appello Careline Limited. sells and who their customers are. Show them you’re genuinely interested! Be prepared to discuss how your skills and experiences can help improve their current strategies or solve problems they’re facing. Tailor your insights to reflect their market position.
✨Prepare for Role-Playing Scenarios
Interviewers for part-time sales roles often like to throw in some role-playing to see how you handle real-life sales scenarios. Practice by simulating a pitch for Appello Careline Limited.’s product or service, or prepare for objections you might encounter. It’ll help you think on your feet and show off your sales prowess!
✨Flexibility and Availability is Key
In a part-time role, your availability can be a big factor. Be clear about your schedule during the interview, and express your enthusiasm for flexible shifts. Demonstrating that you can adapt and commit to their needs will position you as a reliable candidate that they can count on!
