At a Glance
- Tasks: Lead a dynamic sales team and drive performance to achieve growth.
- Company: Join Careline365, a forward-thinking company with exciting career opportunities.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and discounts.
- Other info: Be part of a growing company with a commitment to equal opportunities.
- Why this job: Make a real impact by inspiring your team and shaping sales strategies.
- Qualifications: Experience in sales leadership and strong communication skills required.
The predicted salary is between 45000 - 45000 £ per year.
Drive performance, inspire your team and play a key role in delivering growth by leading a high‑performing sales function within Careline365.
Hours: 37.5 hours per week
Shift pattern: 5 days per week across Monday to Sunday, between 8:00 and 20:00, but you'll be working largely core hours.
Salary: Up to £45,000 per annum, plus up to £333 monthly bonus
Location: Norwich-Hybrid
Start Date: 6th July 2026
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted.
Perks:
- 248 hours holiday per year, including bank holidays
- Private Medical Insurance - Individual Cover
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
ABOUT YOU
We’re looking for an experienced and motivated Sales Manager to lead and develop our Careline365 sales team. This role is responsible for driving sales performance, shaping strategy and supporting the delivery of an outstanding customer experience. You’ll be accountable for setting direction, coaching your team and ensuring targets are met through effective planning and execution. Working closely with colleagues across the business, you’ll use data, insight and market understanding to identify opportunities for growth and continuous improvement. This is a great opportunity for someone who thrives in a fast‑paced, target‑driven environment and is passionate about developing people and delivering results. You’ll be a driven and people‑focused leader who enjoys getting the best out of others while delivering strong results.
You’ll bring:
- A confident and clear communication style
- The ability to manage your workload and prioritise effectively
- A compassionate and supportive approach to leadership
- A strong eye for detail, with the ability to evaluate performance and identify improvements
- A motivated, resilient mindset with a focus on achieving high standards
- A calm and patient approach when supporting and developing your team
- A proactive attitude and a willingness to drive positive change
THE ROLE
As Sales Manager, you’ll be responsible for leading both performance and strategy, including:
- Developing and implementing sales strategies to drive growth and meet or exceed targets
- Leading, coaching and motivating the sales team to maximise performance and engagement
- Setting clear objectives, conducting performance reviews and supporting ongoing development
- Designing and delivering training to improve product knowledge and sales capability
- Analysing market trends, customer needs and competitor activity to inform strategy and forecasting
- Producing and presenting regular performance reports to senior management
- Identifying and implementing process improvements to increase efficiency and effectiveness
- Working closely with marketing and other departments to align sales activity with wider business objectives
- Driving customer acquisition while maintaining and developing existing relationships
- Supporting recruitment and growth of a high‑performing sales team
WHAT WE ARE LOOKING FOR
Essential:
- Experience within sales, ideally in a call centre or contact centre environment
- Experience in a leadership, management or supervisory role
- Strong communication skills and the ability to engage effectively with stakeholders
- Confidence working with data to monitor performance and identify opportunities
- Ability to work both independently and collaboratively
Desirable:
- Experience managing teams within a contact centre or D2C sales environment
- Experience using sales platforms such as Salesforce or HubSpot
- Strong Excel or data analysis skills
READY TO APPLY
If you are interested in this role, please upload your CV and answer a few questions about yourself so we can get to know you!
OTHER INFORMATION
This is an exciting time at Careline365, part of the Appello group - we are a company on the move, and now is a perfect time to join our team. You’ll gain exceptional career opportunities and be part of a company that continues to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example, due to disability, please contact the careers Team on 01425 626337.
Sales Manager in Norwich employer: Appello Careline Limited.
Careline365 is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary of up to £45,000 per annum along with generous benefits such as 248 hours of holiday, private medical insurance, and a robust pension scheme. Located in Norwich, this hybrid role fosters a supportive work culture where team members are encouraged to develop their skills and achieve their potential, all while contributing to a dynamic and expanding company that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research Careline365 and understand their sales strategies. Be ready to discuss how you can drive performance and inspire a team. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice your pitch! Whether it’s a casual chat or a formal interview, be clear about your achievements and how you’ve led teams to success. Confidence is key, so make sure you can articulate your value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Careline365 team. Let’s get you that Sales Manager role!
We think you need these skills to ace Sales Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Manager role. Highlight your leadership experience and any relevant sales achievements that align with what we're looking for at Careline365.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your clear and confident communication style. Consider including examples of how you've effectively engaged with stakeholders in the past.
Be Data-Driven:We love candidates who can work with data! Mention any experience you have with analysing performance metrics or using sales platforms like Salesforce or HubSpot to show us you're ready to drive results.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team at Careline365!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your Numbers
As a Sales Manager, you'll need to demonstrate your ability to work with data. Brush up on key sales metrics and be ready to discuss how you've used data to drive performance in your previous roles. This shows you understand the importance of analytics in shaping strategy.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach. Think about times when you've motivated your team or implemented training programmes. Be ready to discuss how you support and develop your team, as this is crucial for the role.
✨Understand the Company Culture
Research Careline365 and its values. Understanding their mission and how they operate will help you align your answers with what they’re looking for. It also shows genuine interest in the company, which can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like underperformance in your team or adapting strategies based on market trends. Practise your responses to these scenarios, focusing on your problem-solving skills and proactive attitude.
