LEARNING & DEVELOPMENT PARTNER - CCC& SALES
***Internal applicants only***
Got a knack for developing people and inspiring teams?
We're looking for someone who can turn great ideas into impactful learning experiences.
Help our colleagues grow, succeed, and deliver their best work.
Hours: 37.5 hours per week
Shift pattern: Core hours Monday - Friday 09:00-17:30, evenings and weekends inline with business needs.
Salary: £32,000- £34,000 per annum dependant on experience
Location: 3 day a week in office
Start Date : August/September 2026
Perks :
187.50 hours holiday pa plus bank holidays
Private medical insurance - Individual Cover
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking
ABOUT YOU
You're passionate about helping people develop, succeed, and reach their full potential. Whether you're facilitating engaging training sessions, coaching colleagues to improve performance, or creating learning solutions that make a real impact, you thrive on seeing others grow.
We're looking for someone with experience delivering operational training in a fast-paced environment, who can confidently build relationships and influence stakeholders at all levels. You'll be an excellent communicator, able to adapt your style to different audiences, gain buy-in, and support colleagues through change.
You'll be highly organised, proactive, and comfortable managing multiple priorities, with strong facilitation and presentation skills. A keen eye for detail, a collaborative approach, and the ability to work independently are all key to success in this role.
Ideally, you'll also bring experience in developing digital learning content, working with Learning Management Systems (LMS), and supporting continuous improvement initiatives. A CIPD Learning & Development qualification, training certification, or knowledge of adult learning principles would be a bonus, but most importantly, you'll have a genuine passion for learning and development and a drive to make a difference.
If you're adaptable, resilient, people-focused, and excited by the opportunity to shape learning experiences that improve performance and engagement, we'd love to hear from you.
THE ROLE
Reporting directly to the Departmental Operational Lead, with a strong functional link into the Central Learning & Development Team, the Operational Training Partner is responsible for leading the delivery of high-quality learning solutions that drive operational excellence, performance improvement, and colleague development across the business.
The role requires a credible operational leader with a proven Learning & Development background, capable of translating business objectives into effective training interventions. The Operational Training Partner will own the end-to-end training strategy within their operational area, from onboarding and accreditation through to capability development, coaching, succession planning, and continuous improvement.
Acting as a trusted partner to operational leaders, the role combines strong people leadership, stakeholder management, coaching expertise, and commercial awareness to ensure training programmes deliver measurable improvements in performance, customer outcomes, compliance, and colleague engagement. The ability to adapt communication and coaching styles to different audiences is essential to maximise learning effectiveness and support diverse learning needs.
Main Responsibilities and Activities
Lead the delivery of operational onboarding, induction, and accreditation programmes for all new colleagues.
Design, implement, and continuously improve operational learning pathways to support capability, performance, and career progression.
Act as the operational Learning & Development subject matter expert, providing guidance and support to leaders across the department.
Partner with operational management teams to identify capability gaps and develop targeted training solutions that support business objectives.
Deliver coaching interventions for colleagues and leaders to drive performance improvement and behavioural development.
Manage trainees throughout their learning journey, ensuring progress is monitored, documented, and supported appropriately.
Coordinate training resources, schedules, and operational requirements to ensure training is delivered effectively and with minimal disruption to business performance.
Design and facilitate engaging classroom, virtual, and digital learning solutions tailored to operational requirements.
Develop and maintain high-quality training materials, guides, accreditation frameworks, and reference resources.
Ensure all training materials and knowledge resources are centrally maintained, version-controlled, and readily accessible.
Evaluate training effectiveness through performance metrics, learner feedback, quality measures, and operational outcomes, implementing improvements where required.
Deliver learning programmes aligned to the Central L&D Team's Learning Frameworks, Measures of Excellence, and organisational standards.
Support leaders with succession planning, talent development, and identification of future capability requirements.
Drive a culture of continuous learning, coaching, accountability, and operational excellence across the department.
Build strong relationships with stakeholders at all levels, influencing decision-making and ensuring learning priorities align with business goals.
Use operational insight, performance data, and colleague feedback to shape future learning strategies and interventions.
Promote and maintain a safe, compliant, and inclusive learning environment that supports both business and regulatory requirements.
Lead by example, demonstrating strong operational credibility, professionalism, and a commitment to continuous improvement.
Full job description available on request
OTHER INFORMATION
This is an exciting time atthe Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Learning & Development Partner Internal Only in Norwich employer: Appello Careline Limited.
Appello Careline Limited is an exceptional employer, offering a supportive and compassionate work environment for those dedicated to helping vulnerable individuals. With flexible remote working options, competitive pay, and a strong emphasis on employee well-being, staff are encouraged to grow and develop their skills while making a meaningful impact in the community. Join us to be part of a team that values empathy and excellence in service delivery.
