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For Companies At a Glance
- Tasks: Provide top-notch tech support and customer care while solving issues over the phone.
- Company: Dynamic customer service company based in Norwich with a focus on exceptional experiences.
- Benefits: Earn £24,004.50 per year, enjoy hybrid working, annual leave, and exclusive discounts.
- Why this job: Join a team that values your skills and offers a chance to make a difference.
- Qualifications: Experience in customer service, especially in tech, and a passion for meeting goals.
- Other info: Great opportunity for growth in a supportive and engaging environment.
The predicted salary is between 24004 - 24004 £ per year.
A customer service company in Norwich is seeking a Contact Centre Representative to deliver exceptional customer experiences. The role involves handling calls, solving technical issues, and ensuring accuracy in customer interactions.
Candidates should have experience in customer service, preferably in a technical capacity, and be driven to meet KPIs.
This position offers a salary of £24,004.50 per annum, hybrid working options, and various perks including annual leave and discounts.
Hybrid Service Desk Rep - Tech Help & Customer Care in Norwich employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Rep - Tech Help & Customer Care in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your tech troubleshooting skills! Since this role involves solving technical issues, brush up on common problems and solutions. Being able to demonstrate your knowledge in a real conversation can really set you apart.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’ve handled difficult customers or resolved issues in the past. We all know that stories stick, so have a couple of solid examples ready to share.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hybrid Service Desk Rep - Tech Help & Customer Care in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to deliver exceptional experiences, especially in a tech setting!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role. Mention specific aspects of the job description that excite you and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your Tech Stuff
Brush up on your technical knowledge before the interview. Be ready to discuss common tech issues and how you would resolve them. This shows that you’re not just a people person but also someone who can handle the technical side of things.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight situations where you solved problems effectively or turned a negative experience into a positive one. This will demonstrate your commitment to delivering exceptional customer experiences.
✨Understand the Company Culture
Do a bit of research on the company’s values and culture. Knowing what they stand for will help you tailor your answers and show that you’re a good fit. Plus, it’ll give you some great talking points during the interview!
✨Be Ready for KPI Questions
Since the role involves meeting KPIs, be prepared to discuss how you’ve met or exceeded targets in previous roles. Think of specific metrics you’ve achieved and how you plan to maintain or improve performance in this new position.
