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For Companies At a Glance
- Tasks: Be the calm voice for those in need, providing vital support during emergencies.
- Company: Join Careline365, part of the expanding Appello group, dedicated to community care.
- Benefits: Enjoy competitive pay, flexible hours, holiday perks, and discounts on various services.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in call centres and a genuine desire to help others are essential.
- Other info: Exciting career growth opportunities in a supportive and dynamic environment.
The predicted salary is between 12458 - 12458 £ per year.
Your Hello Could Change Everything
As an Emergency Call Handler, you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.
Hours: 18 hours per week
Shift pattern: You will be working between Monday and Sunday. The hours you will be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.
Salary: £12,458.16 per annum (£13.31 per hour)
Location: Hybrid - Norwich
Start Date: 5th May / 1st June 2026.
This role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to start date, which may result in the start date being adjusted if required.
Training: You must be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00.
Technical requirements: You need 5 Mbps upload and 15 Mbps download internet speed.
Appello Perks:
- 116 hours holiday rising to 123 with length of service. This includes bank holidays that you will work (if rotated).
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services & products.
- Pension Scheme, up to 3% employers contribution.
- Smart Tech scheme.
About you: You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. You should have a minimum of a year’s experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but with the right core values and training you could thrive in this role. This is a rewarding role where trust is key, but it can be tough, so you’ll need to be resilient. You’ll also need the drive to meet personal targets while delivering excellent customer service.
The role: The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. At Careline365, every call you answer makes a difference. With a cool head and an empathetic manner you will be answering varying calls, including providing reassurance, actioning accidental calls or test calls, and contacting emergency services.
Ready to apply: If you are interested in this role please upload your CV and answer a few questions about yourself. For more hints and tips, check out our guide here.
Other information: This is an exciting time at Careline365, part of the Appello group. We are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337.
Emergency Call Handler - Nights - Part Time in Norwich employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler - Nights - Part Time in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Careline365 and their mission. Understanding their values will help you connect better during the conversation and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your empathy skills! As an Emergency Call Handler, you'll need to be calm and reassuring. Try role-playing with a friend or family member to get comfortable with responding to distressing situations. This will help you shine during the interview!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past call centre work where you made a positive impact. This will demonstrate your ability to handle calls effectively and show that you have the right mindset for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t forget to highlight your passion for helping the community in your application!
We think you need these skills to ace Emergency Call Handler - Nights - Part Time in Norwich
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others or handled tough situations. This role is all about being a calm voice for those in need, so make sure we feel that in your words.
Tailor Your CV: Don’t just send the same CV to everyone! Tailor it to highlight your call centre experience and any relevant skills. We want to see how your background fits perfectly with what we’re looking for in an Emergency Call Handler.
Be Clear and Concise: When answering our questions, keep it clear and to the point. We appreciate straightforwardness, especially since you’ll be communicating with callers in high-pressure situations. Show us you can get to the heart of the matter!
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just upload your CV and answer a few questions!
How to prepare for a job interview at Appello Careline Limited.
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Call Handler involves. Familiarise yourself with the responsibilities, especially how to handle distressed callers and provide reassurance. This will help you demonstrate your empathy and readiness to make a difference.
✨Showcase Your Experience
Since the role requires at least a year’s experience in a call centre, be prepared to discuss specific examples from your past. Highlight situations where you’ve successfully managed difficult calls or provided exceptional customer service. This will show that you have the skills needed for the job.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions asked and responding thoughtfully. It’s a key skill for an Emergency Call Handler, so demonstrating this ability can set you apart from other candidates.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company, such as inquiries about training or team dynamics. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.