At a Glance
- Tasks: Be the calm voice for those in need, answering emergency calls and providing support.
- Company: Join Careline365, a compassionate team making a real difference in people's lives.
- Benefits: Enjoy flexible hours, competitive pay, holiday entitlement, and discounts on various services.
- Other info: Exciting career growth opportunities as we expand; inclusive workplace culture.
- Why this job: Make a meaningful impact while balancing your studies with part-time work.
- Qualifications: Experience in a call centre and a genuine desire to help others.
The predicted salary is between 11990 - 15987 € per year.
Are you looking for a rewarding role that fits your daytime commitments? Are you a student who can fit your university hours and get a chance to make a difference in someone else's life? Your hello could change everything. Imagine answering a call that turns worry into relief — or even saves a life. That’s the power of hello at Careline365.
About the Role
As an Emergency Call Handler, you will be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference.
Hours and Shift Patterns
- Option 1: 18 hours per week – 6‑hour shift, 3 days per week, Monday to Sunday. Working hours 16:00‑23:00 on weekdays and 06:00‑23:00 on weekends. Rota provided 4 weeks in advance.
- Option 2: 24 hours per week – 6‑hour shift, 4 days per week, Monday to Sunday. Working hours 16:00‑23:00 on weekdays and 06:00‑23:00 on weekends. Rota provided 4 weeks in advance.
Salary
- Option 1: £11,990.16 per annum (£12.81 per hour)
- Option 2: £15,986.88 per annum (£12.81 per hour)
Location
Hybrid – Norwich, one day working from home.
Training
3 weeks of full‑time paid training, Monday‑Friday 09:30‑17:00 (35 hours per week) combining in‑office and remote training. Commitment to these hours is required.
Start Date
29th June 2026. The role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to start date; the start date may be adjusted if required.
Technical Requirements
5 Mbps upload and 15 Mbps download internet speed.
Benefits and Perks
- 112 hours holiday entitlement per annum for Option 1, 149 hours for Option 2. Includes bank holidays if they are worked.
- Discounts on groceries, shopping, holidays, insurance, restaurants, and more.
- 24/7 employee assistance programme with a mobile app.
- Family and friends discounts on services and products.
- Pension scheme with up to 3% employer contribution.
- Cycle to work scheme.
- Smart tech scheme.
- Free on‑site parking.
About You
You must possess a genuine desire to help the community, be empathetic, and have the ability to communicate sympathetically with a distressed caller. You should have a minimum of one year’s experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but we believe the right core values and training can help you thrive in this role. Trust and resilience are key. You also need the drive to meet personal targets while delivering excellent customer service.
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.
Ready to Apply
If you are interested in this role please upload your CV and answer a few questions about yourself.
Other Information
This is an exciting time at Careline365, part of the Appello group. You’ll gain exceptional career opportunities as we continue to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norwich employer: Appello Careline Limited.
Careline365 is an exceptional employer that offers a rewarding part-time role as an Emergency Call Handler, perfect for students or anyone seeking flexible hours. With a strong commitment to employee well-being, we provide comprehensive training, generous holiday entitlement, and a range of benefits including discounts and a pension scheme. Our supportive work culture fosters personal growth and the opportunity to make a meaningful impact in the community, all while enjoying the flexibility of hybrid working in Norwich.
StudySmarter Expert Advice🤫
We think this is how you could land EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norwich
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Careline365. Understand their mission and values, and think about how your own experiences align with them. This will help you show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As an Emergency Call Handler, you'll need to be calm and reassuring. Try role-playing with a friend or family member to get comfortable with responding to different scenarios. This will help you feel more confident during the real deal.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past work or studies where you've demonstrated empathy and problem-solving skills. These stories will help you stand out and show that you have what it takes to handle those important calls.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Careline365 site. It’s the best way to ensure your CV gets seen by the right people, and you can easily track your application status there too!
We think you need these skills to ace EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Emergency Call Handler role. Highlight any relevant call centre experience and your ability to communicate effectively, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping others and how your background makes you a great fit. Share a personal story if you can; it helps us see the real you!
Be Honest in Your Answers:When answering our application questions, be genuine. We want to know who you are and what drives you. Authenticity goes a long way in showing us you’re the right person for the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding role. We can’t wait to hear from you!
How to prepare for a job interview at Appello Careline Limited.
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Call Handler involves. Familiarise yourself with the responsibilities and the impact of your role on clients. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
Since this role requires a lot of empathy and communication skills, prepare examples from your past experiences where you've helped someone in distress. Highlight how you managed to stay calm and supportive, as this will resonate well with the interviewers.
✨Practice Common Scenarios
Think about potential scenarios you might face as an Emergency Call Handler. Practising how you would respond to distressed callers can help you articulate your thought process during the interview. It shows that you’re proactive and ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other during tough calls. This demonstrates your enthusiasm for the role and your commitment to being part of a supportive environment.
