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- Tasks: Lead a passionate team to deliver top-notch customer service and embrace innovative technology.
- Company: Dynamic telecare service provider based in Norwich with a focus on excellence.
- Benefits: Flexible hours, competitive salary, generous holiday allowances, and exclusive discounts.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong leadership skills and a commitment to delivering exceptional service.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic telecare service provider in Norwich seeks a Customer Services Team Manager to lead a dedicated team focused on delivering high-quality service. The role involves operational leadership, managing performance, and ensuring customer satisfaction while embracing technology. Ideal for a candidate with strong leadership skills and a commitment to service excellence.
This position offers flexibility in hours and a competitive salary package with various perks, including substantial holiday allowances and discounts across various services.
Customer Services Team Lead – Hybrid, UK in Norwich employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Lead – Hybrid, UK in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We should also think about examples from our past experiences that showcase our skills in these areas.
✨Tip Number 3
Show off our tech-savviness! Since the role embraces technology, we can highlight any relevant tools or software we've used in previous roles during interviews to demonstrate our adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows our genuine interest in the position.
We think you need these skills to ace Customer Services Team Lead – Hybrid, UK in Norwich
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our Customer Services Team.
Emphasise Customer Satisfaction: Since this role is all about delivering high-quality service, share specific examples of how you've ensured customer satisfaction in previous roles. We love to see candidates who are genuinely committed to service excellence!
Be Tech-Savvy: As we embrace technology in our operations, mention any relevant tech skills or tools you've used in your previous jobs. This will show us that you're ready to adapt and thrive in our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Appello Careline Limited.
✨Know the Company Inside Out
Before your interview, make sure you research the telecare service provider thoroughly. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Services Team Lead, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Embrace Technology
Since the role involves embracing technology, be ready to discuss your experience with relevant tools and systems. Highlight any tech-savvy skills you have that could enhance customer service delivery. This shows you're adaptable and forward-thinking, which is key for this position.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team's current challenges, how success is measured, or what opportunities there are for professional development. This demonstrates your proactive attitude and commitment to the role.
