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- Tasks: Deliver outstanding customer experiences and resolve technical issues in a fast-paced environment.
- Company: Join Careline365, part of the Appello group, a company on the move.
- Benefits: Competitive salary, discounts, 24/7 support, and career growth opportunities.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Exciting time to join a growing team with equal opportunity commitment.
The predicted salary is between 24004 - 28804 £ per year.
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Shift Pattern: Mon - Fri 09:00 - 17:30 (including a 1-hour unpaid break). You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:00.
Salary: £24,004.50 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%).
Location: Norwich-Hybrid.
Start Date: 02/02/2026.
Perks:
- 231 hours annual leave holiday increasing with length of service. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products.
- Pension Scheme, up to 3% Company matched.
- Free on-site parking.
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You would have some experience in a customer facing role specialising in a similar field such as technical advisor and also have experience in a target driven Customer Service environment meeting KPI's and SLA's. You should have a good general standard of education; further education or qualifications would be advantageous.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people. You will be engaging with our customers providing exceptional service and support, resolving technical problems and exploring additional requirements. The role requires timely and accurate reply to all the incoming emails, taking inbound calls from new and existing customers and making outbound follow-up calls to help customers resolve their technical problems. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Contact Centre Representative - Tech Support - Full-Time in Norwich employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Representative - Tech Support - Full-Time in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on C365. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and technical knowledge. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping customers shine through. Share examples of how you've gone above and beyond in previous roles to resolve issues and create positive experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Contact Centre Representative - Tech Support - Full-Time in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a Contact Centre Representative. Highlight any customer service experience, especially in tech support, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering outstanding customer experiences. Share specific examples of how you've turned queries into solutions in previous roles.
Be Clear and Concise: When answering our application questions, keep your responses clear and to the point. We appreciate straightforward answers that showcase your skills and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Careline365.
How to prepare for a job interview at Appello Careline Limited.
✨Know the Company Inside Out
Before your interview, take some time to research C365. Understand their services, values, and what sets them apart in the tech support industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, prepare examples from your past roles where you’ve gone above and beyond for customers. Highlight your empathy, problem-solving skills, and how you’ve met KPIs in a target-driven environment.
✨Practice Common Interview Questions
Anticipate questions related to technical support scenarios and customer service challenges. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and growth opportunities within C365. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
