At a Glance
- Tasks: Engage with customers via calls, emails, and chats to provide exceptional support.
- Company: Join a dynamic team at C365, committed to outstanding customer experiences.
- Benefits: Enjoy 233 hours of holiday, discounts, and a pension scheme.
- Other info: Hybrid work available; excellent career growth opportunities await you.
- Why this job: Make a real impact by turning queries into solutions in a fast-paced environment.
- Qualifications: Minimum one year in a customer-facing role; empathy and adaptability are key.
The predicted salary is between 12.81 - 12.81 £ per hour.
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours: 37.5 hours per week
Shift pattern: 5 days a week, Monday – Sunday 07:00–22:00
Salary: £24,979.50 per annum (£12.81 per hour with the opportunity to increase with KPI's)
Location: Norwich – Hybrid
Training: You need to be able to commit to 2 weeks of Full Time Training, Monday – Friday 09:30 – 17:00
Start Date: July 2026
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid work must also be within the UK. For this role, you need 5 Mbps upload and 15 Mbps download internet speed.
Perks:
- 233 hours holiday. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products.
- Pension Scheme, up to 3% Company matched.
- Free on‑site parking.
ABOUT YOU: You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You will have had a minimum of a year’s experience in a customer‑facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre. The role is computer based so you need to be able to navigate around multiple systems – CRM knowledge would be great, but all training is given. You are adaptable, confident working across different teams, and comfortable managing a variety of customer interactions, including supporting with complaints and sensitive customer issues in a professional and empathetic manner.
THE ROLE: The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people. You will be engaging with our customers providing exceptional service and support, receiving enquiries and exploring additional requirements. In this role you will take inbound calls from new and existing customers, making outbound follow‑up calls to help customers with their enquiries. This requires working closely with all departments in C365 while ensuring that quality, accuracy and outstanding customer service is maintained throughout. As a Contact Centre Representative, you may be required to work flexibly across different teams within the Contact Centre depending on operational needs. This ensures we maintain a high standard of service across all areas. In addition to core call‑handling duties, you will also support our Customer Relations function, including managing customer enquiries, resolving concerns, and assisting with complaint handling in line with our service standards.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Contact Centre Representative - Customer Care in Norwich employer: Appello Careline Limited.
C365 is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in Norwich. With generous benefits such as 233 hours of holiday, a comprehensive pension scheme, and discounts on various services, employees are encouraged to thrive both personally and professionally. The hybrid working model and commitment to community engagement make this role not just a job, but a meaningful career opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Representative - Customer Care in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Appello Careline Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Appello Careline Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Representative - Customer Care in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Appello Careline Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Appello Careline Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Appello Careline Limited.!
How to prepare for a job interview at Appello Careline Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
