At a Glance
- Tasks: Engage customers, drive sales, and provide tailored telecare solutions.
- Company: Join a supportive team dedicated to making a difference in people's lives.
- Benefits: Flexible hours, competitive pay, discounts, and a great holiday entitlement.
- Other info: Hybrid working model with opportunities for growth and development.
- Why this job: Make a real impact while developing your sales skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12.81 - 12.81 £ per hour.
Be the voice of connection. Drive growth. Empower independence. Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Sales Advisor, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.
Hours
- Option 1: 22.5 hours per week
- Option 2: 15 hours per week
Shift Pattern
- Option 1: working 3 days a week, Thursday to Saturday, a 7.5-hour shift (including 30-minute unpaid break) between 08:00 - 20:00
- Option 2: working Saturday and Sunday, a 7.5-hour shift (including 30-minute unpaid break) between 08:00 - 20:00
Salary
- Option 1: £14,987.70 per annum (£12.81 per hour) plus PRP.
- Option 2: £9,991.80 per annum (£12.81 per hour) plus PRP.
Location: Hybrid - Norwich (70% in office)
Start Date: July 2026
Pre-Employment Screening: This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Appello Perks
- Option 1: 149 hours annual holiday entitlement rising with length of service. This includes bank holidays that you will work if rota'd.
- Option 2: 93 hours annual holiday entitlement rising with length of service. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products.
- Pension Scheme, up to 3% Company matched.
- Free on-site parking.
About You
You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities. You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win‑win outcomes. Self‑driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity. Bonus points if you’ve worked with third‑party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.
What You’ll Do
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
- Generate and convert sales leads through proactive outreach and effective engagement
- Provide accurate product information and tailored recommendations
- Build strong customer relationships to encourage repeat business and loyalty
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
- Clearly explain the benefits of upgraded devices and services
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
- Spot upselling and cross‑selling opportunities in every interaction
- Prepare accurate quotations, process orders, and ensure timely follow‑up
- Maintain up‑to‑date knowledge of products, services, and market trends
- Record all sales activity and customer interactions in our CRM
- Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
- Contribute to continuous improvement by sharing feedback on customer needs and market opportunities
Your Day To Day Will Include
- Engage with customers to resolve queries and promote solutions
- Negotiate and close sales that balance customer needs with business goals
- Keep accurate records of all interactions and agreements
- Monitor and follow up on sales pipelines and upgrade opportunities
- Escalate complex cases when needed
- Stay compliant with policies, regulations, and service standards
- Hit performance targets across sales, quality, and customer satisfaction
- Handle challenging conversations with empathy and professionalism
- Share insights and collaborate with your team to drive success
Equal Opportunity: We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Telesales Advisor - Part time & Weekend Only in Norfolk employer: Appello Careline Limited.
At Appello, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. Our hybrid work model in Norwich allows for flexibility while fostering a supportive and collaborative work culture. With generous holiday entitlements, a comprehensive employee assistance programme, and opportunities for professional development, we empower our Telesales Advisors to make a meaningful impact in customers' lives while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor - Part time & Weekend Only in Norfolk
✨Leverage Local Networking Events
Get yourself to local meetups and networking events in the sales and business development world. Connecting with fellow sales enthusiasts can lead to potential leads for part-time roles—plus, you’ll get to showcase your passion right off the bat!
✨Showcase Your Expertise on Social Media
Don’t underestimate the power of platforms like LinkedIn to demonstrate your knowledge in sales. Post articles, share insights, or engage with industry-related content. This visibility can catch the eye of companies like Appello Careline Limited. looking to hire part-time talent.
✨Utilise Job Boards Specific to Sales
Make sure you're scouring job boards that are known for sales positions, like SalesGravy or We Work Remotely. These platforms often list part-time opportunities that aren’t found elsewhere—so keep your eyes peeled!
✨Direct Outreach to Companies
Don’t wait for the listings to come to you—reach out directly to businesses that excite you, like Appello Careline Limited.. Send them a friendly message expressing your interest in part-time opportunities, demonstrating that you’re proactive and eager to join their team.
We think you need these skills to ace Telesales Advisor - Part time & Weekend Only in Norfolk
Some tips for your application 🫡
Show Off Your Sales Skills:For a role in sales and business development, we want to see your knack for hitting targets and closing deals. Highlight any previous experience in sales, whether it’s a part-time gig or a student project. Share specific achievements, such as exceeding sales goals or engaging with clients. This is your chance to shine!
Make Your CV Customer-Focused:Your CV should speak volumes about your ability to connect with customers and build relationships. Include any relevant experience in sales strategies, customer account management, or even retail positions. Put those soft skills front and centre; we love to see great communication and negotiation skills that can make a difference in our team!
Tailor Your Cover Letter:When writing your cover letter, we want to feel your passion for sales! Share why you're excited about the part-time opportunity at Appello Careline Limited. and how you can contribute to our growth. Don’t forget to mention what you aim to learn while working with us – it’ll show your eagerness to grow and make a splash in the sales world!
References Matter!:Don’t forget to gather solid references who can vouch for your sales abilities. This can be from a previous employer or a mentor in a related field. Including these will seriously add weight to your application, showing us that others believe in your potential just as much as you do. Let’s make your application one to remember!
How to prepare for a job interview at Appello Careline Limited.
✨Showcase Your People Skills
In sales and business development, it’s all about connecting with people. Be ready to discuss your experience in building relationships and closing deals. Bring examples of how you've successfully navigated tricky conversations or turned a 'no' into a 'yes' – this is your chance to shine!
✨Research Appello Careline Limited.’s Products and Customers
Dig deep into what Appello Careline Limited. sells and who their customers are. Show them you’re genuinely interested! Be prepared to discuss how your skills and experiences can help improve their current strategies or solve problems they’re facing. Tailor your insights to reflect their market position.
✨Prepare for Role-Playing Scenarios
Interviewers for part-time sales roles often like to throw in some role-playing to see how you handle real-life sales scenarios. Practice by simulating a pitch for Appello Careline Limited.’s product or service, or prepare for objections you might encounter. It’ll help you think on your feet and show off your sales prowess!
✨Flexibility and Availability is Key
In a part-time role, your availability can be a big factor. Be clear about your schedule during the interview, and express your enthusiasm for flexible shifts. Demonstrating that you can adapt and commit to their needs will position you as a reliable candidate that they can count on!
