At a Glance
- Tasks: Lead the development and launch of innovative consumer products and services.
- Company: Join a forward-thinking company that values strategy, technology, and collaboration.
- Benefits: Enjoy 175 hours holiday, private medical insurance, and discounts on various services.
- Other info: Remote work with occasional office visits; excellent career growth opportunities await!
- Why this job: Make a real impact by turning ideas into successful products that enhance customer experiences.
- Qualifications: 5+ years in product management with strong technical writing and cross-functional collaboration skills.
The predicted salary is between 65000 - 65000 £ per year.
Where strategy, technology, and delivery come together.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: up to £65,000 per annum
Location: Remote - with a requirement to be in the Norwich office 4 times a month on average.
Start Date: June/July 2026
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed.
ABOUT YOU
You are an experienced, organised, and customer‑focused product professional who enjoys working at the intersection of technology, delivery, and collaboration. You bring clarity to complexity, take ownership of outcomes, and have a strong track record of guiding products from idea through to successful launch and ongoing improvement.
- MUST HAVES
- Proven experience (5+ years) in technical product management, technical writing, or project management, ideally focused on consumer products and services.
- Strong cross‑functional experience, working collaboratively with teams such as Development, Supply Chain, Finance, Marketing, Installation, and Customer Support.
- Good understanding of UI/UX principles and how they influence effective product design and user experience.
- Hands‑on post‑launch product management experience, including updates, maintenance, improvements, and returns.
- Bachelor’s degree in Engineering, Product Management, Computer Science, or a related technical discipline.
- Excellent technical writing skills, with experience producing clear, detailed technical specifications and product requirements.
- End‑to‑end product lifecycle experience, including feasibility assessments, planning, delivery, and ongoing support.
- Familiarity with Agile and/or DevOps ways of working, and tools such as Jira, Confluence, or similar platforms.
- Customer‑centric mindset, with the ability to design scalable, supportable products that meet long‑term customer and business needs.
- Strong analytical and problem‑solving skills, able to identify risks early and implement practical solutions.
- NICE TO HAVES
- Experience managing multiple products or services simultaneously within a fast‑paced or scaling environment.
- Exposure to service improvement initiatives, continuous improvement frameworks, or service management disciplines.
- A strong interest in how technology, service delivery, and customer experience combine to deliver long‑term product success.
THE ROLE
The Technical Product and Services Development Manager plays a key role in turning ideas into successful, well‑supported consumer products and services. Responsible for overseeing the full product lifecycle, this role ensures that new and existing offerings are technically robust, feasible to deliver, and ready for long‑term success once live. Working closely with cross‑functional teams, you will balance technical detail with commercial and operational considerations to deliver products that meet customer needs and business objectives.
- Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post‑launch support.
- Own the end‑to‑end product lifecycle, from technical specifications and feasibility through to delivery, support, and continuous improvement.
- Define clear technical and UI/UX requirements, managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.
- Work cross‑functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on‑time product delivery.
- Drive improvements to existing products and services, supporting maintenance, enhancements, scalability, and excellent customer experience.
BENEFITS
- 175 hours holiday plus bank holidays
- Private Medical Insurance - Individual cover
- We offer discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on‑site parking
LEGAL STATEMENTS
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Products and Services Manager in Norfolk employer: Appello Careline Limited.
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact the success of consumer products and services. With a strong focus on employee growth, you will benefit from comprehensive training opportunities, a generous holiday allowance, and a supportive environment that prioritises work-life balance. Located remotely with occasional visits to our Norwich office, this role provides the flexibility to thrive while being part of a team dedicated to delivering exceptional customer experiences.
