Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the calm voice for those in need, providing vital support during emergencies.
- Company: Join a compassionate team dedicated to helping the community.
- Benefits: Competitive pay, flexible hours, holiday perks, and discounts on various services.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, attentiveness, and a commitment to helping others.
- Other info: Enjoy a hybrid work model with guaranteed time off and career growth opportunities.
The predicted salary is between 12458 - 12458 £ per year.
Your Hello Could Change Everything
As an Emergency Call Handler, you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.
Hours: 18 hours per week
Shift pattern: You will be working between Monday and Sunday. The hours you will be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.
Salary: £12,458.16 per annum (£13.31 per hour)
Location: Hybrid - Norwich
Start Date: 5th May / 1st June 2026.
This role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to start date, which may result in the start date being adjusted if required.
Training: You must be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00.
Technical requirements: You need 5 Mbps upload and 15 Mbps download internet speed.
Appello Perks:
- 116 hours holiday rising to 123 with length of service. This includes bank holidays that you will work (if rotated).
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services.
Emergency Call Handler - Nights - Part Time in Norfolk employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler - Nights - Part Time in Norfolk
✨Tip Number 1
Get to know the company! Research Appello and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills. As an Emergency Call Handler, you'll need to be calm and reassuring. Try role-playing scenarios with friends or family to get comfortable with handling different types of calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Appello.
We think you need these skills to ace Emergency Call Handler - Nights - Part Time in Norfolk
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your empathy and passion for helping others.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles or situations where you've had to stay calm under pressure – it’s super important for this role!
Check Your Details: Before hitting that submit button, double-check all your details. Typos and errors can make a bad impression, so take a moment to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need there!
How to prepare for a job interview at Appello Careline Limited.
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Call Handler involves. Familiarise yourself with the responsibilities and the skills required, such as empathy and attention to detail. This will help you demonstrate your suitability for the role.
✨Practice Active Listening
As a call handler, you'll need to listen carefully to clients in distress. During your interview, show that you can actively listen by summarising questions before answering them. This not only shows your communication skills but also your ability to empathise.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle emergencies. Think of examples from your past experiences where you've remained calm under pressure or helped someone in need. This will showcase your problem-solving abilities and your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or training process. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.