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- Tasks: Answer emergency calls and provide vital support to those in need.
- Company: A community-focused organisation dedicated to helping others.
- Benefits: Competitive pay, flexible hours, discounts, and a supportive work environment.
- Other info: Hybrid working with excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in a call centre and a passion for helping others.
The predicted salary is between 11990 - 11990 £ per year.
Part‑time (18 hours per week)
Hours: 18 hours per week. Shift pattern: 6‑hour shifts, 3 days per week between Monday and Sunday, scheduled between 06:00 and 22:00. Rota provided 4 weeks in advance.
Salary: £11,990.16 per annum (£12.81 per hour).
Location: Hybrid – Norwich with one day working from home.
Training: 3 weeks of full‑time paid training, Monday‑Friday 09:30‑17:00 (35 hours per week), mix of in‑office and remote. Must commit to training schedule.
Start date: TBC after completion of pre‑employment screening (DBS, references).
Internet requirement: 5 Mbps upload, 15 Mbps download.
Perks:
- 112 hours holiday, rising to 119 with length of service, including bank holidays worked if rotated.
- Discounts on groceries, shopping, holidays, insurance, restaurants, and more.
- 24/7 employee assistance programme with an app.
- Family and friends discounts on services and products.
- Pension scheme, up to 3% employer contribution.
- Cycle to work scheme.
- Smart Tech scheme.
- Free on‑site parking.
About You: You must possess a genuine desire to help the community, be empathetic, and communicate sympathetically with distressed callers.
Experience: minimum one year in a call‑centre environment dealing with customers, with remote work experience. A good general standard of education is required, but core values and training will support success. The role is rewarding but can be tough; you must be resilient, driven to meet personal targets, and deliver excellent customer service.
The Role: The Emergency Call Handler arranges help for vulnerable clients when they need it most. You will answer varying calls, from providing reassurance and handling accidental or test calls to contacting emergency services. Your calm, empathetic response can save a day or even a life.
Equal Opportunity Statement: We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, please contact the careers team on 01425 626337.
Emergency Call Handler - Days - Part-Time - Internal Only in Norfolk employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler - Days - Part-Time - Internal Only in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help us understand what they value and how we can align our answers to show we're a great fit.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. This will help us get comfortable with common questions and refine our responses, especially around empathy and customer service.
✨Tip Number 3
Be ready to share real-life examples! Think of situations where we've shown resilience or provided excellent customer service. These stories will make us stand out and show we’re the right person for the job.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Emergency Call Handler - Days - Part-Time - Internal Only in Norfolk
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your genuine desire to help the community. Share experiences where you've shown empathy, especially in stressful situations. This role is all about connecting with distressed callers, so make sure we feel that passion!
Highlight Relevant Experience: Make sure to mention any call-centre experience you have, particularly if it involved remote work. We want to know how you've handled customer interactions and what skills you've developed that will help you in this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the Emergency Call Handler position.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at Appello Careline Limited.
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Call Handler entails. Familiarise yourself with the responsibilities, especially how to handle distressed callers and provide reassurance. This will help you demonstrate your genuine desire to help the community during the interview.
✨Showcase Your Empathy
Since this role requires a lot of empathy, think of examples from your past experiences where you've had to communicate sympathetically with customers. Be ready to share these stories in your interview to highlight your ability to connect with people in tough situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Practice responding to hypothetical situations you might face as a call handler. This will show that you're not only prepared but also capable of handling the pressures of the job.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other during challenging calls. This shows your interest in the role and helps you gauge if the company culture aligns with your values.