Customer Sales Representative - Part-Time - Internal Only in Norfolk

Be the voice of connection. Drive growth. Empower independence. Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life‑enhancing telecare solutions—while you play a key part in our sales and retention success.

Hours: 28 hours per week. Shift pattern: working 4 days a week between Monday and Sunday, a 7.5‑hour shift (including 30‑minute unpaid break) between 08:00 – 20:00.

Salary: £18,651.36 per annum (£12.81 per hour) plus PRP. Potential on‑target earnings expected to range from £30,000 to £32,000 annually (full‑time equivalent).

Location: Hybrid – Norwich (70 % in office). Start date: May/June 2026.

Pre‑employment screening: basic DBS checks and up to two years of referencing required; all screening must be completed prior to start date.

Benefits:

• 233 hours holiday rising to 248 hours with length of service; includes bank holidays that you work if rota'd.
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
• 24/7 employee assistance programme with an easily accessible app.
• Family and friends’ discounts on services and products.
• Pension scheme with up to 3 % company match.
• Free on‑site parking.

About You: You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities. You’re tech‑savvy, organised, and detail‑oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win‑win outcomes. Self‑driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity. Bonus points if you’ve worked with third‑party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.

What You’ll Do:

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care.
• Generate and convert sales leads through proactive outreach and effective engagement.
• Provide accurate product information and tailored recommendations.
• Build strong customer relationships to encourage repeat business and loyalty.
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life.
• Clearly explain the benefits of upgraded devices and services.
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
• Spot upselling and cross‑selling opportunities in every interaction.
• Prepare accurate quotations, process orders, and ensure timely follow‑up.
• Maintain up‑to‑date knowledge of products, services, and market trends.
• Record all sales activity and customer interactions in our CRM.
• Collaborate with colleagues across operations, marketing, and customer service for a seamless journey.
• Contribute to continuous improvement by sharing feedback on customer needs and market opportunities.

Your Day To Day Will Include:

• Engaging with customers to resolve queries and promote solutions.
• Negotiating and closing sales that balance customer needs with business goals.
• Keeping accurate records of all interactions and agreements.
• Monitoring and following up on sales pipelines and upgrade opportunities.
• Escalating complex cases when needed.
• Staying compliant with policies, regulations, and service standards.
• Hitting performance targets across sales, quality, and customer satisfaction.
• Handling challenging conversations with empathy and professionalism.
• Sharing insights and collaborating with your team to drive success.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.