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- Tasks: Engage with customers via calls, emails, and chats to provide exceptional support.
- Company: Join a dynamic team at C365, committed to outstanding customer experiences.
- Benefits: Enjoy 233 hours of holiday, discounts, and a company-matched pension scheme.
- Other info: Hybrid role based in Norwich with excellent career growth opportunities.
- Why this job: Make a real impact by turning queries into solutions in a fast-paced environment.
- Qualifications: One year of customer-facing experience; contact centre experience is a plus.
The predicted salary is between 24979 - 24979 £ per year.
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours: 37.5 hours per week – Part‑time hours will be considered with a pro‑rated salary.
Shift pattern: 5 days a week, Monday – Sunday, 07:00–22:00.
Salary: £24,979.50 per annum (£12.81 per hour with the opportunity to increase with KPI’s).
Location: Norwich – Hybrid.
Training: Commit to 2 weeks of full‑time training, Monday to Friday, 09:30–17:00.
Start date: To be confirmed.
Pre‑employment screening: This role is subject to pre‑employment screening, including a basic DBS check and two years of references. Screening must be completed prior to the start date.
UK‑based role: Hybrid work must also be within the UK.
Internet requirement: 5 Mbps upload and 15 Mbps download speed.
About You: Genuine desire to help the community, empathetic and attentive to customers’ needs. Minimum one year of experience in a customer‑facing role; experience in a contact centre is an advantage. Computer based – able to navigate multiple systems; CRM knowledge will be provided. Adaptable, confident working across teams, comfortable managing a variety of customer interactions including complaints and sensitive issues.
The Role: Engage with customers, providing exceptional service and support. Handle inbound calls, make outbound follow‑up calls, and manage administrative duties within the contact centre operations. Work closely with all departments to maintain quality, accuracy, and outstanding service. Support the Customer Relations function, including managing enquiries, resolving concerns, and assisting with complaint handling according to service standards.
Benefits:
- 233 hours of holiday, including bank holidays if rota’d.
- Discounts on groceries, shopping, holidays, insurance, restaurants, and more.
- 24/7 employee assistance programme with an app.
- Family and friends discounts on services and products.
- Company‑matched pension scheme, up to 3 %.
- Free on‑site parking.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability.
Contact Centre Representative - Care - Internal Only in Norfolk employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Representative - Care - Internal Only in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, check out C365's social media and website to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through various channels, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will highlight your adaptability and ability to handle sensitive issues, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre Representative - Care - Internal Only in Norfolk
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering outstanding customer experiences right from the start. Use your application to highlight any relevant experience and how it aligns with our mission at C365.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Mention specific skills and experiences that relate to handling customer enquiries and providing empathetic support, as these are key to being a successful Contact Centre Representative.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations in the past. Think about times when you turned a negative experience into a positive one, as this will show your ability to empathise and resolve issues effectively.
✨Familiarise Yourself with C365
Do some research on C365 and its services. Understanding the company’s mission and values will help you align your answers with what they’re looking for. Be prepared to discuss how you can contribute to their goal of delivering outstanding customer experiences.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but also responding thoughtfully. You might even want to summarise what the interviewer has said before answering to show that you’re engaged and understand their needs.
✨Prepare for Role-Play Scenarios
Since this role involves handling various customer interactions, be ready for potential role-play scenarios during the interview. Practising how you would respond to different customer queries or complaints can help you feel more confident and showcase your problem-solving skills.