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- Tasks: Lead service design and ensure seamless IT transitions for live services.
- Company: Join a forward-thinking company focused on IT service excellence.
- Benefits: Enjoy 175 hours holiday, private medical insurance, and discounts on various services.
- Other info: Hybrid role with excellent career growth and continuous improvement opportunities.
- Why this job: Make a real impact in IT change and improve service delivery.
- Qualifications: Proven IT service experience and strong leadership skills required.
The predicted salary is between 50000 - 50000 ÂŁ per year.
Turn complex IT change into seamless live services. Own service design, configuration integrity, and controlled transitions. Make a visible impact across engineering, delivery, and operations.
Hours: 35 hours per week
Shift pattern: Monday to Friday 09:00-17:00
Salary: up to ÂŁ50,000 per annum dependant
Location: Hybrid New Milton (expected in office 2/3 days a month)
Start Date: May /June 2025
Note: This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
This role is a UK based role and any hybrid/remote work must also be within the UK.
For this role, you need 5 Mbps upload and 15 Mbps download internet speed.
Appello Perks:
- 175 hours holiday plus bank holidays
- Private Medical Insurance - Individual Cover
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
ABOUT YOU
You’re a confident IT service leader who thrives on structure, collaboration, and continuous improvement. You turn complexity into clarity and ensure services are designed, governed, and delivered to a high standard.
What We Are Looking For
EXPERIENCE & LEADERSHIP
- Proven experience delivering IT services in multi‑sourced environments with a strong customer focus
- Comfortable building and managing relationships with senior stakeholders, suppliers, and internal teams
- Experienced in ITIL‑based service management environments
- A people‑focused leader with strengths in coaching, performance management, and capability building
- Passionate about continual service improvement and service optimisation
KNOWLEDGE & SKILLS
- Strong background in Service Design and Configuration Management
- Solid understanding of CMDB processes, data quality, and controls
- Excellent communicator—able to translate technical detail into business‑friendly language
- Highly organised with strong time management and prioritisation skills
- Interested in automation and improving how things work
- Curious about new and emerging technologies and keen to keep learning
HOW YOU WORK
- Strategic thinker who can turn direction into practical, deliverable action
- Confident and resilient, with the ability to lead decisively under pressure
- Skilled negotiator, handling sensitive topics with tact and diplomacy
- Equally effective working independently or as part of a wider team
- Detail‑focused, analytical, and strong at problem‑solving
- Customer‑driven, adaptable, and committed to high service standards
NICE TO HAVE
- Relevant ITIL certification(s)
- Experience with service automation
THE ROLE
This role sits at the heart of IT change—making sure new and updated services are designed right, fully documented, and ready for live operation. You’ll bring structure, clarity, and control to service transitions while keeping compliance, security, and operational readiness front of mind.
WHAT YOU WILL BE DOING
You’ll lead the creation of Service Design Packages, own service configuration integrity, and ensure everything from SLAs to CMDB records is accurate and audit‑ready. Working closely with engineering, quality, programmes, and service teams, you’ll turn complex change into smooth, reliable services.
CONFIGURATION & GOVERNANCE
From spotting gaps in configuration data to keeping records aligned with internal processes and external audits, you’ll be the go‑to expert for service configuration management—making sure nothing slips through the cracks.
CONTINUOUS IMPROVEMENT
You won’t just keep things running—you’ll make them better. By analysing service performance, trends, and feedback, you’ll champion improvement initiatives and drive a culture of continual service excellence.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Service Design and Configuration Manager in New Milton employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Configuration Manager in New Milton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Design and Configuration Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to service design and ITIL processes. We recommend doing mock interviews with friends or using online resources. The more comfortable you are, the more confident you'll be when it’s time to shine!
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience in service design and configuration management. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Design and Configuration Manager in New Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Design and Configuration Manager role. Highlight your IT service delivery experience and any relevant ITIL certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've turned complex IT changes into seamless services and how you’ve improved service delivery in the past.
Showcase Your Communication Skills: As an excellent communicator, it’s important to demonstrate your ability to translate technical jargon into business-friendly language. Use clear and concise language throughout your application to show us you can bridge the gap between tech and business.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and ITIL frameworks. Brush up on your knowledge of CMDB processes and be ready to discuss how you've applied these in past roles. This will show that you can turn complex IT changes into seamless live services.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing relationships with stakeholders. Think about times when you’ve coached team members or improved service delivery. This will demonstrate your people-focused leadership style and commitment to continuous improvement.
✨Communicate Clearly and Effectively
Practice translating technical jargon into business-friendly language. During the interview, aim to communicate your ideas clearly and concisely. This is crucial for a role that requires collaboration across engineering, delivery, and operations.
✨Be Ready to Discuss Continuous Improvement
Think of specific instances where you’ve driven improvement initiatives in service management. Be prepared to discuss how you analyse service performance and implement changes. This will show your passion for optimising services and your strategic thinking abilities.