At a Glance
- Tasks: Design and deliver engaging technical training to empower our teams in a digital-first world.
- Company: Join Appello, a forward-thinking company committed to innovation and growth.
- Benefits: Enjoy competitive salary, hybrid work, generous holiday, and health perks.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by shaping learning experiences that drive transformation.
- Qualifications: Experience in technical training and a passion for developing others.
The predicted salary is between 30000 - 40000 £ per year.
Empower our people to thrive in a digital-first future by shaping impactful, technical learning experiences. Join us as our Technical L&D Partner and drive the capability that fuels our transformation.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: £35-40,000 per annum
Location: Hybrid New Milton
Training: Onsite for the first 2 weeks
Start Date: March 2025
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
This role is a UK based role and any hybrid/remote work must also be within the UK.
For this role, you need 5mpbs upload and 15mpbs download internet speed.
Appello Perks:
- 175 hours holiday pa plus bank holidays
- Private Medical Insurance - Personal Cover
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
About You:
You’re someone who’s passionate about developing others, confident with digital systems, and ready to help our teams thrive in a fast‑moving technical environment. You combine solid technical understanding with great communication skills — and you’re driven to make learning accessible, engaging, and effective.
Your Experience:
Essential:
- Experience supporting onboarding and upskilling for digital systems (e.g. call handling platforms, alarm receiving systems)
- Ability to create clear, user-friendly technical guides and materials
- Experience supporting system rollouts or upgrades in a regulated environment
- Experience delivering technical training in a telecare, healthcare, or TEC setting
- Experience developing digital learning content
- Experience working with Learning Management Systems (LMS)
Desirable:
- Technical or telecare-related qualifications (e.g. Product Management, TSA training)
- Training qualifications (TAP, Train the Trainer, etc.)
Skills & Knowledge:
Core strengths you bring:
- Excellent communication and facilitation skills
- Analytical mindset with strong problem‑solving ability
- Customer‑centric approach
- High levels of organisation and accuracy
- Resilience, adaptability and a calm approach under pressure
Technical understanding in at least three areas:
- IP Addressing & Networking – subnets, routing basics, configuration
- Telecommunications – digital comms principles, network behaviour
- 4G/5G Connectivity – device performance, signalling reliability
- Telecare Protocols – alarm formats, interoperability, digital standards
- SIP / VoIP – signalling, troubleshooting, call setup fundamentals
- ITIL Framework – incident, problem & change management
- Freshworks / ITSM Tools – workflows, ticketing, knowledge management
- L2TP/IPsec & PPTP VPNs – tunnelling, authentication & remote access
Bonus knowledge:
- Adult learning principles
- E‑learning authoring tools (Articulate, Rise, etc.)
- Understanding of telecare systems, assistive tech, and digital platforms
Personal Attributes:
- Clear, concise communicator who can tailor content to different learners
- Self‑motivated, proactive, and committed to continuous improvement
- Able to give constructive feedback in a supportive way
- Resourceful, independent, and able to raise standards when needed
- Passionate about learning and development
- Innovative thinker who embraces change with positivity
- High levels of resilience and adaptability
The Role:
Role Overview: As our Technical Learning & Development Partner, you’ll design, deliver, and maintain technical training that builds digital capability across the organisation. Working closely with IT, operations, and external partners, you’ll ensure our people are confident and capable using the systems, tools, and technologies that power our business.
What You’ll Do:
- Identify technical training needs and create impactful learning solutions
- Design and deliver training on core systems, tools, and digital platforms
- Build technical upskilling pathways tailored to roles and departments
- Support onboarding with clear, accessible system walkthroughs
- Partner with IT and business teams to keep training aligned with updates and change
- Develop user-friendly training guides and digital content
- Evaluate learning effectiveness and continuously improve
- Promote digital confidence and capability across the organisation
Training Needs & Development Programmes:
- Conduct regular Training Needs Analyses to identify skill gaps
- Create structured development pathways for technical roles
- Work with the L&D Manager on leadership and management development
- Personalise learning journeys from onboarding to career progression
- Integrate DEI principles into all programmes
- Stay ahead of learning trends to enhance our learning culture
Training Delivery:
- Deliver engaging technical training in-person and virtually
- Lead Day 1 system onboarding for new starters
- Provide refresher and upskilling sessions as systems evolve
- Adapt delivery to different learning styles and technical levels
- Ensure all training supports our digital transformation roadmap
People Leadership:
- Line manage L&D team members, providing coaching and support
- Build a collaborative, high-performing team culture
- Support performance reviews, development, and succession planning
Training Management:
- Oversee the Learning Management System (LMS) and content accuracy
- Track training completion and produce meaningful insights
- Coordinate external training providers and agreements
- Maintain organisation-wide training standards
- Evaluate impact through feedback and performance metrics
- Introduce AI-powered learning tools where suitable
Subject Matter Expertise:
- Act as the SME for technical learning across the organisation
- Maintain expert knowledge of digital systems and competencies
- Support the design and rollout of new systems and upgrades
- Translate technical updates into accessible learning for users
- Provide insights to project teams on user readiness and adoption
- Use data from LMS and systems to measure training impact
Change Management & Project Leadership:
- Lead training-related projects from planning to evaluation
- Enable smooth operational change through targeted training
- Communicate change effectively to support adoption
- Collaborate across functions to support digital transformation initiatives
Ready to Apply: If you are interested in this role please upload your CV and answer a few questions about yourself.
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Learning & Development Technical Partner in New Milton employer: Appello Careline Limited.
At Appello, we pride ourselves on being an exceptional employer that empowers our people to thrive in a digital-first future. With a hybrid work model based in New Milton, we offer a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, alongside attractive benefits such as private medical insurance, generous holiday allowances, and a pension scheme. Join us to be part of a dynamic team dedicated to making learning accessible and impactful, while enjoying the perks of a collaborative and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Technical Partner in New Milton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission of empowering people in a digital-first future. We want to see your passion shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. Focus on articulating your technical skills and how they relate to the role. Confidence is key, so let’s nail that delivery!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Learning & Development Technical Partner in New Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Learning & Development Technical Partner. Highlight your experience with digital systems and any relevant training you've delivered. We want to see how you can empower our people!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about developing others and how your skills align with our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Skills:Don’t forget to mention your technical understanding in areas like IP addressing, telecommunications, and digital platforms. We’re looking for someone who can bridge the gap between tech and learning, so make it clear how you fit the bill.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your Tech Inside Out
As a Learning & Development Technical Partner, you'll need to demonstrate a solid understanding of digital systems. Brush up on your knowledge of IP addressing, telecommunications, and telecare protocols. Be ready to discuss how you've applied this knowledge in previous roles.
✨Showcase Your Communication Skills
This role requires excellent communication and facilitation skills. Prepare to give examples of how you've tailored training content for different audiences. Practise explaining complex technical concepts in simple terms, as this will be crucial in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of specific situations where you've identified training needs or developed learning solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Learning
Your enthusiasm for developing others is key. Share your experiences in creating engaging learning experiences and how you stay updated with the latest trends in L&D. Highlight any innovative approaches you've taken to enhance learning outcomes.
