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- Tasks: Lead IT service performance and resilience to ensure top-notch customer support.
- Company: A leading service provider known for exceptional customer service.
- Benefits: Salary up to £60,000, private medical insurance, and generous holiday entitlement.
- Why this job: Make a real impact on customer-facing services in a hybrid work environment.
- Qualifications: Experience in capacity management, AWS, Azure, and ITIL frameworks required.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 60000 - 60000 £ per year.
A leading service provider in customer support is seeking a Service Performance & Resilience Manager to oversee IT service performance, capacity, and resilience. You will work in a hybrid model from New Milton, ensuring customer-facing services are fast, resilient, and observable.
The ideal candidate should have significant experience in capacity management, AWS, Azure, and ITIL frameworks.
This role offers a salary up to £60,000 per annum and excellent benefits including private medical insurance and generous holiday entitlement.
IT Service Performance & Resilience Lead in New Milton employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Performance & Resilience Lead in New Milton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Performance & Resilience Lead role.
✨Tip Number 2
Prepare for those interviews by brushing up on your AWS and Azure knowledge. We recommend creating a list of potential questions related to capacity management and ITIL frameworks. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your experience with real-life examples. When discussing your past roles, focus on how you improved service performance and resilience. We want to see how you’ve made a difference in previous positions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Performance & Resilience Lead in New Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in capacity management, AWS, Azure, and ITIL frameworks. We want to see how your skills align with the role of IT Service Performance & Resilience Lead.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ensuring customer-facing services are fast and resilient. Let us know what makes you the perfect fit for our team.
Showcase Relevant Achievements: Don’t just list your responsibilities; showcase your achievements! Share specific examples of how you've improved service performance or resilience in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your ITIL Framework
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in relation to service performance and resilience.
✨Showcase Your Cloud Expertise
Since the role involves AWS and Azure, prepare specific examples of projects where you've utilised these platforms. Highlight any challenges you faced and how you overcame them to ensure service resilience.
✨Demonstrate Capacity Management Skills
Be prepared to talk about your experience with capacity management. Think of scenarios where you successfully managed resources to meet customer demands and how you ensured services remained fast and reliable.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to service performance and resilience. This shows your genuine interest and helps you assess if the company is the right fit for you.