FINANCE ADMINISTRATOR - FTC 5 Months in New Milton

Join our finance team and make an impact where it counts. We’re looking for a detail-driven and proactive Finance Administrator to support our growing business. In this fast-paced role, you’ll play a key part in keeping cash flowing, managing customer accounts, and delivering excellent customer service. If you enjoy problem-solving, working with numbers, and building strong relationships—all while keeping things organised and accurate—this role could be the perfect fit.

Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: up to £26,000 per annum dependent on experience
Location: Hybrid, New Milton; after training period 1 day a week in the office
Start Date: July 2026

Please note that this role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5Mbps upload and 15Mbps download internet speed.

Appello Perks:

• 161 hours holiday pa plus bank holidays pro rata
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

ROLE

To provide accurate, timely finance administration support, with a strong focus on sales ledger activities and credit control. This role is key to maintaining healthy cash flow, resolving customer queries, and ensuring financial records are kept up to date.

Key Responsibilities

• Payment Processing & Cash Posting: Process incoming payments including cheques, card payments, and post efficiently and accurately. Manage incoming and outgoing post distribution in a timely manner. Complete daily cash posting and allocate payments across relevant accounts and business areas.
• Credit Control & Account Management: Accurately process credit notes, account closures, and customer refunds. Proactively chase outstanding consumer debt via calls, statements, and written communication. Identify and elevate overdue or high-risk accounts to the Credit Controller for further action.
• Finance Administration: Handle inbound finance-related calls and respond to customer enquiries professionally. Resolve queries via telephone and email, ensuring a high level of customer service. Manage and investigate unallocated cash, ensuring prompt resolution and correct allocation. Support bad debt recovery activities and assist in reducing aged debt. Maintain accurate and up-to-date customer records across finance systems. Assist with Direct Debit administration when required. Respond promptly to internal and external stakeholder queries. Support ad hoc finance projects and general administrative tasks as needed.

What Success Looks Like

• Accurate and timely processing of payments and allocations
• Reduction in aged debt and effective credit control follow-up
• High-quality customer interactions and query resolution
• Well-maintained financial records and minimal discrepancies

IDEAL CANDIDATE PROFILE

We’re looking for someone who combines strong administrative capability with a customer-focused mindset and a keen eye for detail. The ideal candidate will be comfortable working in a busy, varied environment and confident managing both financial processes and customer interactions.

Experience

• Essential: Previous experience in an administrative role. Strong working knowledge of Microsoft Office applications (Excel, Word, Outlook, PDF). Experience working in a fast-paced, varied role with competing priorities.
• Desirable: Previous experience in finance administration or a finance environment. Familiarity with accounting or finance systems (e.g. Microsoft Business Central). Exposure to sales ledger or credit control processes.

Qualifications & Training

• Essential: A good standard of secondary education. Basic to intermediate Excel skills.
• Desirable: AAT or other accounting/finance-related qualifications. Advanced Excel skills (e.g. formulas, data analysis, reporting).

Skills, Knowledge & Expertise

• Essential: Strong administrative and organisational skills. Confident communication skills, including telephone handling. High level of accuracy and numeracy with good IT literacy.
• Desirable: Knowledge of Direct Debit processes and administration. Understanding of accounting systems and financial procedures. Awareness of relevant financial regulations and compliance requirements.

Personal Attributes

• Customer-focused, with excellent interpersonal and communication skills.
• Strong attention to detail and commitment to maintaining confidentiality.
• Self-motivated, reliable, and proactive in resolving issues.
• Able to work under pressure and meet deadlines in a fast-paced environment.
• Highly organised with strong time management and multitasking abilities.
• Capable of working independently while following established procedures.
• A collaborative team player with a flexible and positive approach.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at the Appello & Careline365- we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.