Business Systems & Insights Analyst in New Milton

Join our growing Data & Analytics team and help shape the future of data-driven decision making across the business.

Hours: 35 hours per week

Shift pattern: Monday to Friday 09:00-17:00

Salary: up to £50,000 per annum dependent on experience

Location: Remote but with occasional travel to our offices in New Milton and Norwich. This role is a UK based role and any hybrid/remote work must also be within the UK.

Start Date: June/July 2026

For this role, you need 5mbps upload and 15mbps download internet speed.

Appello Perks:

• 175 hours holiday pa.
• Private Medical Insurance - Individual Cover
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

What we are looking for:

We’re searching for a detail-driven Business Analyst with a passion for turning complexity into clarity. Here’s what will make you successful in this role:

Essential Experience:

• 3+ years as a Business Analyst within data, analytics, digital, or technical teams.
• Proven ability to capture requirements and translate them into clear, structured documentation.
• Skilled in mapping business processes and documenting data flows or source system logic.
• Exposure to reporting, KPIs, and operational metrics.
• Experience working across multiple business functions and managing diverse stakeholder needs.

Desirable Experience:

• Familiarity with BI tools (Tableau, Power BI) for validation and basic data exploration.
• Knowledge of CMDBs, asset inventories, or operational data structures.
• Experience in data governance, glossary management, or data-quality frameworks.

Qualifications:

• Bachelor’s degree in Business Analysis, Information Systems, Data/Computer Science, or related field.
• Training or experience in Agile methodologies.
• Bonus: BCS BA Diploma, IIBA CCBA/CBAP, Microsoft DP-900 or PL-300 certifications.

Skills & Knowledge:

• Strong in requirements gathering, user stories, acceptance criteria, and documentation.
• Ability to connect end-to-end business processes with data flows.
• Analytical mindset with conceptual understanding of data.
• Comfortable working with structured data, definitions, and KPI logic.
• Excellent communication and facilitation skills.
• Bonus: Basic SQL, understanding of modern data platforms (Data Lake, Synapse, ETL), and experience with Azure DevOps or Jira.

Personal Attributes:

• Highly organised, detail-oriented, and proactive.
• Confident engaging with both technical and operational stakeholders.
• Independent, curious, and eager to understand how processes and data interact.
• Comfortable in fast-paced environments and open to challenging the status quo constructively.

The role:

In this role, you’ll work across all areas of the business to uncover processes, map data flows, and define reporting needs. Your mission? Turn complex operations into clear, actionable requirements that power high-quality data products from CMDB structures and curated datasets to business-ready KPIs and operational reports. You’ll play a key role in standardising terminology, improving data quality, and shaping metrics that matter. Collaborating with stakeholders, facilitating workshops, and supporting adoption, you’ll ensure every data product delivers real value and insight. If you love connecting the dots and making data work smarter, this is the role for you!

What You’ll Be Doing:

• Requirements Gathering & Documentation: Work with stakeholders across all departments to understand data, processes, and reporting needs. Capture requirements for new data products, CMDB structures, KPIs, and reporting logic. Produce clear and structured documentation, user stories, acceptance criteria, process maps, and data definitions. Document data flows, source systems, and operational processes to support accurate modelling and reporting. Maintain organised documentation that is accessible and reusable for the wider Data & Analytics team.
• Data Quality, Definitions & Metric Support: Collaborate with SMEs to define and validate KPIs, business terms, and calculation logic. Assist in maintaining a consistent business glossary and data dictionary. Support source-to-target mapping and identification of inconsistencies or data-quality issues. Investigate data anomalies with analysts/engineers to understand root causes. Contribute to process improvements that enhance accuracy and consistency.
• Process Improvement & Delivery Enablement: Analyse and document existing workflows to identify inefficiencies or gaps. Work with analysts and engineers to ensure requirements are understood and feasible. Support testing of new dashboards, APIs, datasets, or CMDB enhancements by validating outputs against requirements. Facilitate workshops, review sessions, and walkthroughs to align understanding across teams. Help manage small change requests and ensure smooth adoption of new data products.
• Stakeholder Engagement & Communication: Build strong relationships across operational, commercial, and support teams. Communicate requirements, issues, and findings clearly to both technical and non-technical audiences. Assist stakeholders in understanding new reports, KPIs, and data structures. Gather feedback from users and channel it into actionable improvements for the Data & Analytics team.

Ready to Apply: If you are interested in this role please upload your CV and answer a few questions about yourself.

Equal Opportunity: We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.