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- Tasks: Lead IT service performance and resilience to ensure top-notch customer support.
- Company: A leading service provider known for exceptional customer service.
- Benefits: Up to £60,000 salary, private medical insurance, and generous holiday entitlement.
- Other info: Join a dynamic team focused on innovation and excellence.
- Why this job: Make a real difference in customer-facing services with a hybrid work model.
- Qualifications: Experience in capacity management, AWS, Azure, and ITIL frameworks required.
The predicted salary is between 60000 - 60000 £ per year.
A leading service provider in customer support is seeking a Service Performance & Resilience Manager to oversee IT service performance, capacity, and resilience. You will work in a hybrid model from New Milton, ensuring customer-facing services are fast, resilient, and observable.
The ideal candidate should have significant experience in capacity management, AWS, Azure, and ITIL frameworks.
This role offers a salary up to £60,000 per annum and excellent benefits including private medical insurance and generous holiday entitlement.
IT Service Performance & Resilience Lead employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Performance & Resilience Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services, especially around IT service performance and resilience. Be ready to discuss your experience with AWS, Azure, and ITIL frameworks, as these will be key topics.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in capacity management and service resilience. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace IT Service Performance & Resilience Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in capacity management, AWS, Azure, and ITIL frameworks. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Performance & Resilience Manager role. Share your passion for customer support and how you can contribute to making our services fast and resilient.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in IT service performance before. We love candidates who can demonstrate their ability to think critically and improve service resilience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your ITIL Frameworks
Make sure you brush up on your knowledge of ITIL frameworks before the interview. Be ready to discuss how you've applied these principles in past roles, especially in relation to service performance and resilience.
✨Showcase Your Cloud Expertise
Since the role involves AWS and Azure, prepare specific examples of projects where you've utilised these platforms. Highlight any challenges you faced and how you overcame them to ensure service capacity and resilience.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Think about how you would approach a sudden drop in service performance or a capacity issue, and articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s service performance goals. Inquire about their current challenges and how they measure success in service resilience.