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- Tasks: Provide vital support to vulnerable individuals through emergency calls.
- Company: Join Appello, the UK's trusted careline service making a real difference.
- Benefits: Competitive salary, remote work, discounts, and a supportive employee assistance programme.
- Why this job: Be a hero behind the headset and save lives with every call.
- Qualifications: Experience in a call centre and a genuine desire to help others.
- Other info: Exciting career growth opportunities in a rapidly expanding company.
The predicted salary is between 18800 - 25700 £ per year.
Join the Heroes Behind the Headsets! Become an Emergency Helpline Operator at Appello. Are you ready to make a real difference every single day? Do you have a calm voice, a caring heart, and a knack for solving problems under pressure? Here, one simple word can mean the world. Every 'hello' can save the day or even a life. Join the UK's most trusted and innovative careline service supporting vulnerable people. At Appello, we’re not just answering phones — we’re answering calls for help. From elderly and vulnerable individuals to urgent council services, we’re the friendly, reassuring voice on the other end of the line, 24/7.
Hours: 29.75 average per week
Shift pattern:
- Option 1: 4on 4off 00:00 - 09:00
- Option 2: 4on 4off 21:00 - 06:00
Salary: £22,843.57 (£14.76 ph)
Location: Remote
Start Date: 23/02/2026
For this role, you must have 5 Mbps upload and 15 Mbps download internet speed. All IT equipment required for the role will be provided.
Training Schedule: 6 weeks (23/02/2026-03/04/2026)
Appello Perks:
- 196 hours annually, including bank holidays that you will be expected to work if rota'd
- We offer discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Smart Tech Benefit Scheme
THE ROLE: The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. That’s the power of hello. At Appello, every call you answer makes a difference. With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.
ABOUT YOU: You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. You have had a minimum of a year of experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but we believe that within the right core values and training that you could thrive in this role. This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
READY TO APPLY: If you are interested in this role please follow upload your CV and answer a few questions about yourself so we can get to know you!
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Emergency Helpline Operator - 4on 4off Nights employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Helpline Operator - 4on 4off Nights
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Appello. Understand their mission and values, especially how they support vulnerable people. This will help you connect with the role and show that you're genuinely interested.
✨Tip Number 2
Practice your calm communication skills. As an Emergency Helpline Operator, you'll need to handle calls from distressed individuals. Try role-playing scenarios with friends or family to get comfortable with responding empathetically under pressure.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues or helped someone in need. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to answer questions that let us know more about you and your passion for helping others.
We think you need these skills to ace Emergency Helpline Operator - 4on 4off Nights
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy shine through! We want to see how you connect with people and your genuine desire to help others. Share any relevant experiences that highlight your caring nature.
Keep It Clear and Concise: We appreciate straightforward communication. Make sure your CV and answers are easy to read and to the point. Highlight your call centre experience and any skills that relate to handling calls under pressure.
Tailor Your Application: Don’t just send a generic CV! Take a moment to tailor your application to the Emergency Helpline Operator role. Mention specific skills or experiences that align with what we’re looking for, like problem-solving and resilience.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team of heroes!
How to prepare for a job interview at Appello Careline Limited.
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Helpline Operator entails. Familiarise yourself with the types of calls you might receive and think about how you would handle them. This will show that you're genuinely interested in the role and prepared to make a difference.
✨Showcase Your Empathy
During the interview, highlight your ability to empathise with callers. Share examples from your past experiences where you've successfully communicated with distressed individuals. This is crucial for this role, so let your caring nature shine through!
✨Demonstrate Problem-Solving Skills
Be ready to discuss situations where you've had to think on your feet. The interviewers will want to know how you handle pressure and solve problems quickly. Prepare a couple of scenarios where you turned a challenging situation into a positive outcome.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other during tough calls. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
