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- Tasks: Handle installation calls and provide top-notch customer service to engineers.
- Company: Join a supportive team at Appello, focused on device management.
- Benefits: Enjoy 217 hours of holiday, discounts, and a pension scheme.
- Other info: We value diversity and offer equal opportunities for all applicants.
- Why this job: Be the go-to person for installers while working remotely and making a difference.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 22404 - 24964 ÂŁ per year.
Hours: 35 hours per week
Shift pattern: Monday - Friday alternating weekly between 08:00-16:00 and 10:00-18:00 with 1 hour break
Salary: ÂŁ22,404.20 per annum (ÂŁ12.31ph)
Location: Remote
Start Date: ASAP
Appello Perks:
- 217 hours holiday rising to 231 hours with length of service (includes bank holidays that you will work if rota'd)
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
ABOUT YOU
You are a confident and customer-focused individual with proven experience in engaging directly with the public in a professional setting. You have strong IT skills, including accurate data entry and navigating multiple systems, and you’re comfortable using Microsoft Office applications such as Word, Excel, and Outlook. You thrive in a fast-paced environment, remain calm under pressure, and approach challenges with a positive, “can-do” attitude. Your excellent communication skills—both verbal and written—enable you to deliver a high level of customer service, while your attention to detail and organisational ability ensure accuracy and efficiency in everything you do. Ideally, you’ll bring experience from a contact centre or similar role within local authority or emergency services, along with formal qualifications such as GCSEs (A–C) or NVQs in Customer Service or Business Administration. Intermediate knowledge of Excel and Outlook, and familiarity with specialist systems like Oasis, would be a bonus. Above all, you’re enthusiastic, reliable, and a great team player who enjoys working in a busy office environment and uses initiative to solve problems effectively.
THE ROLE
To be the key focal point for Installers and Engineers by handling installation calls or specific device product test calls from field-based engineers. Ensuring that the appropriate use of the control centre protocols, procedures and processes are followed whilst providing the highest level of customer service.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Customer Services Operator - Device Management employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operator - Device Management
✨Tip Number 1
Get to know the company! Research Appello and understand their values, mission, and the specifics of the Customer Services Operator role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of Microsoft Office, especially Excel and Outlook. If you can demonstrate your ability to navigate these tools smoothly, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team. Don’t forget to highlight your relevant experience in customer service!
We think you need these skills to ace Customer Services Operator - Device Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills, especially with Microsoft Office applications.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your background makes you a perfect fit. Keep it professional but let your personality come through!
Be Clear and Concise: When answering application questions, stick to the point. Use clear language and structure your responses well. This shows your attention to detail and communication skills, which are key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Appello Careline Limited.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Operator in Device Management. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this role, be prepared to discuss your experience with Microsoft Office applications, especially Excel and Outlook. You might even want to brush up on any specific systems mentioned in the job description, like Oasis, so you can demonstrate your readiness to hit the ground running.
✨Demonstrate Your Customer Service Skills
Think of examples from your previous roles where you provided excellent customer service. Be ready to share stories that highlight your communication skills, ability to stay calm under pressure, and how you’ve solved problems effectively. This will show that you have the right attitude and experience for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you determine if the company is the right fit for you. Consider asking about the team dynamics, training opportunities, or what a typical day looks like for a Customer Services Operator.