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- Tasks: Engage with customers via calls, emails, and chats to provide exceptional support.
- Company: Join Careline365, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Flexible weekend hours with great career growth opportunities.
The predicted salary is between 9601 - 11521 £ per year.
Contact Centre Representative – Driving Excellence at Every Touchpoint
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern: 15hrs per week | Saturday & Sunday 09:00-17:30. You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:00.
Salary: £9,601.80 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%).
Location: Norwich - Hybrid.
Start Date: 01/12/2025.
Perks:
- 99 hours annual leave, holiday increasing with length of service. This includes bank holidays that you will work if rota'd.
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services & products.
- Pension scheme, up to 3% company match.
- Free on-site parking.
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You will have a minimum of one year's experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre. The role is computer based, so you need to be able to navigate around multiple systems. CRM knowledge would be great, but all training is given.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people. You will be engaging with our customers providing exceptional service and support, receiving enquiries and exploring additional requirements. In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquiries. This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
This is an exciting time at Careline365, part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Contact Centre Representative - Weekend Only employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Representative - Weekend Only
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on C365. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Show off your soft skills! In a contact centre role, empathy and communication are key. Be ready to share examples of how you've successfully resolved customer issues in the past, highlighting your ability to connect with people.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at C365. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our team!
We think you need these skills to ace Contact Centre Representative - Weekend Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a Contact Centre Representative. Highlight any customer service experience and show us how you've made a difference in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about delivering outstanding customer experiences and how you can contribute to our team. Keep it friendly and engaging!
Showcase Your Communication Skills: Since you'll be interacting with customers through various channels, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Careline365!
How to prepare for a job interview at Appello Careline Limited.
✨Know the Company Inside Out
Before your interview, take some time to research C365. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handled difficult situations and turned them into positive outcomes.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or how you prioritise tasks. Practising these responses will help you feel more confident and articulate during the interview.
✨Demonstrate Your Empathy and Communication Skills
In a contact centre role, empathy and clear communication are key. During the interview, make sure to convey your ability to listen actively and respond thoughtfully. You might even want to role-play a customer interaction to showcase these skills.