Contact Centre Representative - Sales

🤩CONTACT CENTRE REPRESENTATIVE – Sales

Be the voice of connection. Drive growth. Empower independence.

Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.

🕰️Hours: 37.5hours per week

📅Shift pattern:Option 1: working 5 days a week, Friday to Tuesday, an 7.5 hour shift between 08:00 – 20:00Option 2: working 5 days a week, between Monday and Sunday, an 7.5 hour shift between 08:00 – 20:00

💸Salary: £24,004.50 per annum (£12.31 per hour). Potential on-target earnings are expected to range from £30,000 to £32,000 annually.

📍Location: Remote

📆Start Date : 05/01/2026

😎Appello Perks

• 233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota\’d.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 3% Company matched

• Free on-site parking

👇ABOUT YOU

You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.

You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you’re ready