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- Tasks: Engage with customers via calls, emails, and chats to provide exceptional support.
- Company: Join Careline365, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and a supportive work environment.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Exciting career growth opportunities in a rapidly expanding company.
CONTACT CENTRE REPRESENTATIVE – Part Time
️Contact Centre Representative – Driving Excellence at Every Touchpoint
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.
Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours &Shift Pattern :
Option 1: 10hrs per week //Monday 09:00-17:00 Tuesday 09:00-12:00
Option 2:10hrs per week //Monday 09:00-17:00 Wednesday 09:00-12:00
Salary:£6,401.20 per annum (£12.31 ph with the opportunity to increase with KPI\’s up to 20%)
Location: Norwich-Hybrid
Start Date : 15th September 2025
**You need to be able to commit to 2 weeks of Full Time Training, Monday – Friday 09:30 – 17:00 **
Perks
- 66hours annual leaveholiday increasing with length of service.This includes bank holidays that you will work if rota\’d.
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
You will have had minimum of a years experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.
The role is computer based so you need to be able to navigate around multiple systems – CRM knowledge would be great,but all training is given.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements.
In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquires.
This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself
OTHER INFORMATION
This is an exciting time at Careline365 part of the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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Contact Centre Representative - Part Time employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Representative - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on C365. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Show off your soft skills! In a contact centre role, empathy and communication are key. Be ready to share examples of how you've successfully resolved customer issues in the past, highlighting your ability to connect with people.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at C365. Don’t miss out on this opportunity!
We think you need these skills to ace Contact Centre Representative - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Representative role. Highlight any customer service experience and show us how you've made a difference in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer experiences and explain why you’re the perfect fit for our team at C365.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Show us your empathy and genuine desire to help customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Appello Careline Limited.
✨Know the Company Inside Out
Before your interview, take some time to research C365. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handled difficult situations and turned them into positive outcomes.
✨Practice Empathy and Active Listening
During the interview, demonstrate your ability to empathise with customers. Practice active listening by summarising what the interviewer says and responding thoughtfully. This will highlight your communication skills and your suitability for a customer-facing role.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. They might ask you to handle a mock customer query. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving abilities in real-time.
