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- Tasks: Manage customer contracts, ensuring flawless setup for legal and billing purposes.
- Company: Join Appello, a dynamic company focused on community support and growth.
- Benefits: Enjoy 23 days holiday, discounts, pension scheme, and hybrid work options.
- Why this job: Make an impact in a fast-paced role that values detail and problem-solving.
- Qualifications: GCSEs A-C or equivalent; business qualification preferred; strong communication skills required.
- Other info: Exciting career opportunities await as Appello continues to expand!
The predicted salary is between 22400 - 24000 £ per year.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: £28-30,000 per annum dependant on experience
Location: Hybrid - New Milton
This role is a UK based role and any remote work must also be within the UK.
Start Date: June /July 2025
For this role, you need 5mpbs upload and 15mpbs download internet speed.
Appello Perks:
- 23 days holiday rising to 25 with length of service
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
ABOUT YOU:
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
QUALIFICATIONS:
- A good general standard of secondary education. GCSE Grades A-C or equivalent or NVQ Level 2/3.
- A business related qualification is desirable.
EXPERIENCE:
- Proven track record in coordinating business services/requirements
- Communication at B2B level and an understanding of good business practice is essential.
- Highly effective & professional written and verbal communication, relevant work history to evidence this.
KNOWLEDGE:
- Computer literacy is essential.
- Advanced Excel skills are fundamental in this role alongside good level of skill in Word, Outlook and Microsoft 365 suite.
- The ability to interpret, handle and analyse large data sets is essential.
- Core administration skills including letter writing and organisational skills are required.
- In addition, some advanced Word skills are required.
PERSONAL QUALITIES:
- Ability to work under pressure
- Highly motivated self-starter with excellent commercial acumen.
- Highly organised
- Reliable
- To use initiative in problem solving
- Excellent interpersonal skills
- Ability to communicate effectively with people at all levels
- Flexible approach to multi-tasking
- Strong customer focus
- Polite telephone manner with customer service skills
- Attention to detail is essential
THE ROLE:
Join the action as a Commercial Coordinator at Appello, where every contract you manage helps keep our business thriving! You’ll be the behind-the-scenes hero ensuring all customer contracts are set up flawlessly for legal and billing purposes. Your day will be packed with exciting challenges—from crafting contracts and keeping the database in top shape to monitoring performance, renewals, and compliance like a pro. You’ll be the go-to expert, making sure SIM cards are invoiced correctly, working closely with the Sim Card Asset Manager, and spotting risks and opportunities in existing agreements. And it doesn’t stop there! You’ll be the voice of Appello, communicating with customers to arrange billing beyond warranties and sorting out purchase orders. If you're detail-oriented, love problem-solving, and thrive in a fast-paced environment, this is your chance to make an impact in a role that’s as rewarding as it is dynamic!
READY TO APPLY:
If you are interested in this role please upload your CV and answer a few questions about yourself.
OTHER INFORMATION:
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Commercial Coordinator Business Customer Support · New Milton · employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Coordinator Business Customer Support · New Milton ·
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Commercial Coordinator. Understanding the nuances of contract management, billing processes, and customer communication will help you stand out during interviews.
✨Tip Number 2
Brush up on your Excel skills, as advanced proficiency is crucial for this role. Consider taking an online course or practicing with large data sets to demonstrate your capability in handling and analysing data effectively.
✨Tip Number 3
Network with professionals in the business support sector. Engaging with others in similar roles can provide insights into the industry and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated problem-solving and customer service skills. Being able to share specific examples will showcase your suitability for the role.
We think you need these skills to ace Commercial Coordinator Business Customer Support · New Milton ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coordinating business services and showcases your communication skills at a B2B level. Use specific examples to demonstrate your ability to handle and analyse large data sets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your genuine desire to help the community and your attention to detail. Mention how your personal qualities align with the role, such as being highly organised and having excellent interpersonal skills.
Showcase Technical Skills: Emphasise your computer literacy, particularly your advanced Excel skills and proficiency in Microsoft 365. Provide examples of how you've used these tools in previous roles to manage data or improve processes.
Prepare for Questions: Anticipate questions related to your problem-solving abilities and customer service experience. Be ready to discuss specific situations where you demonstrated these skills, especially in a fast-paced environment.
How to prepare for a job interview at Appello Careline Limited.
✨Show Your Customer Focus
Emphasise your genuine desire to help the community and your ability to empathise with customers. Prepare examples of how you've successfully addressed customer needs in previous roles.
✨Demonstrate Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly. Be ready to discuss your experience in B2B communication and provide specific instances where your communication made a difference.
✨Highlight Your Technical Proficiency
Brush up on your Excel skills and be prepared to discuss how you've used data analysis in past roles. You might even want to bring examples of reports or analyses you've created to showcase your abilities.
✨Prepare for Problem-Solving Scenarios
Think of situations where you've had to use your initiative to solve problems. Be ready to share these experiences, as the role requires a strong ability to handle challenges effectively and efficiently.
