At a Glance
- Tasks: Own and optimise global operations for order fulfilment, returns, and inventory management.
- Company: Join AppDirect, a leading subscription commerce platform empowering digital entrepreneurs worldwide.
- Benefits: Enjoy a values-driven culture, competitive salary, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a fully remote, dynamic work environment.
- Why this job: Make a real impact by enhancing operational efficiency for global customers.
- Qualifications: 3-5+ years in operations or supply chain management with strong data analysis skills.
The predicted salary is between 45000 - 55000 £ per year.
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About Firstbase, an AppDirect Subsidiary: Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs.
About You: You have a strong background in operations or supply chain management and know how to keep complex fulfillment processes running smoothly across global workflows. You are data-driven, using metrics to spot issues before they escalate.
What you’ll do and how you’ll have an impact:
- Own and optimize global operational activities across order fulfillment, returns, and inventory management on the Firstbase platform;
- Serve as the primary operational point of contact for Firstbase customers and internal teams, ensuring SLOs are consistently met across fulfillment accuracy, resolution time, and customer satisfaction;
- Resolve customer escalations by coordinating with internal teams and vendors, conducting root cause analysis, and delivering timely solutions;
- Drive process improvements by reviewing operational activities, implementing corrective actions, and preventing recurrence;
- Advise customers on optimizing their product catalogs, inventory levels, and processes to improve efficiency and reduce costs;
- Analyze operational data to inform purchasing strategies, inventory management, and vendor performance.
What we’re looking for:
- 3–5+ years in operations, supply chain, or inventory management in a tech or B2B environment;
- Experience managing end-to-end fulfillment and returns operations; global scope is a plus;
- Strong data analysis skills—comfortable pulling and interpreting operational metrics;
- Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Jira);
- Clear written and verbal communication skills, needed to align internal stakeholders and external clients across a fully remote, global team;
- Problem‑solving mindset with a proactive approach to root cause analysis, essential for resolving recurring operational issues before they reach customers.
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice.
Operations Success Manager (IT Logistics) employer: AppDirect
At AppDirect, we pride ourselves on being an exceptional employer that champions a values-driven culture where you can truly Be Seen, Be Yourself, and Do Your Best Work. As part of our dynamic team, you'll enjoy a flexible work environment that fosters innovation and inclusivity, alongside opportunities for professional growth in the rapidly evolving tech landscape. With a commitment to supporting our employees' unique needs through Firstbase, we ensure that you have the tools and resources necessary to excel in your role as an Operations Success Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Success Manager (IT Logistics)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission—this will help you stand out!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real examples from your past experiences to demonstrate how you tackled challenges, especially in operations or supply chain management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Operations Success Manager (IT Logistics)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Success Manager. Highlight your experience in operations and supply chain management, especially any global projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission. Be yourself and let your personality come through—this is your moment to stand out!
Show Off Your Data Skills:Since we're all about data-driven decisions, make sure to showcase your analytical skills. Mention specific metrics or tools you've used in past roles to improve operational efficiency. We love seeing how you’ve made an impact with numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at AppDirect
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operations and supply chain management. Be ready to discuss specific examples from your past experience where you've optimised processes or resolved issues, especially in a tech or B2B environment.
✨Data is Your Best Friend
Since the role requires strong data analysis skills, come prepared with examples of how you've used metrics to drive decisions. Think about times when you've identified problems before they escalated and how you approached those situations.
✨Communication is Key
Practice articulating your thoughts clearly, as you'll need to align internal stakeholders and external clients. Consider preparing a few scenarios where effective communication made a difference in resolving customer escalations or improving team collaboration.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your proactive approach to root cause analysis. Prepare to discuss specific challenges you've faced in operations and how you implemented corrective actions to prevent recurrence, showcasing your ability to think critically under pressure.
