Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research?
Do you have experience in a software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies?
If so, please read on and apply.
About AppCheck:
AppCheck develops information security software for its end-user clients and reseller network. Our cloud-based service provides clients with vulnerability detection and reporting services for their web applications and hosting infrastructure
AppCheck Support is widely regarded as best-in-class for Vulnerability Scanning software. As well as nominated for Best Client Support function and various technical awards, it’s one of AppCheck’s highest rated features by our customers on G2. Our commitment to quality service is something we provide ourselves on.
We provide unparalleled detection across APIs, SPAs, infrastructure & modern web applications, with the ability to identify 100,000+ known security flaws as well as zero-day vulnerabilities through the application of first principles thinking.
The Role:
The purpose of the Application Support Engineer role is to provide technical support and guidance to AppCheck’s customer base, with the goal of optimising their use of our vulnerability scanning services.
Working closely with colleagues within technical, commercial, and delivery teams, the Application Support Engineer supports all aspects of our products, including scanners and private hubs, as well as providing guidance where necessary on vulnerability findings and remediation advice.
As well as BAU application support, this role also plays an essential part in onboarding new and prospective clients. Our support function aids our commercial team by configuring and optimizing Proof of Concept scans for prospective clients and providing analysis of and insight into the results, usually by speaking only to our commercial team but occasionally by speaking to prospective clients directly.
Day to Day Responsibilities:
- Investigate and respond to application support queries and customer issue reports in a timely, efficient and technically-assured manner
- Use command-line and GUI tooling, as well as leveraging SIEM platform and logs for incident investigation
- Work with developers and software engineers to improve vulnerability scanning and reporting tools, techniques and reports via bug reports and feature requests
- Provide insight and guidance to customers on detected vulnerabilities and associated threats and risks
- Assist customers in leveraging our vulnerability scanning platform for maximal value
- Proactively develop, update, maintain and expand customer knowledgebase and documentation.
- Ensuring that any system issues or outages are proactively reported to customers via status updates
Who We’re Looking For:
The suitable candidate will need to be able to understand and explain many aspects of web application and infrastructure behaviour to clients who may or may not have strong background knowledge themselves, and to learn and provide detailed guidance in the use of AppCheck’s own product.
Skills:
- Sound understanding of internet operation, the Internet protocol suite (TCP/IP) and HTTP protocol
- Sound understanding of network/infrastructure and firewall, proxy and WAF behaviours
- Conceptual understanding of single-page applications, asynchronous request handling, partial page updates, and AJAX
- Experience providing direct client-facing application support
- Experience with a support ticket system (ZenDesk, JIRA, ServiceNow, etc.)
- Scripting or basic coding skills (any language, e.g., Python or JavaScript)
- It would be desirable although not essential to have experience in Scripting and Linux command line (curl, nmap, etc), Unix/Linux OS commands / file systems and shell scripting, REST API’s
While Cyber Security domain experience is advantageous, we do not require knowledge of security vulnerabilities, nor the AppCheck product. However, we are looking for a good base of web application and infrastructure/network knowledge, gained within a technical/application support role. You’ll learn specialized knowledge, through on-the-job training, proactive research of internal and external sources, and proactively learning from the team around you.
Location & Remote Working:
This role is predominantly remote, with a requirement to come into our Leeds office 4-6 times per year.
Additional Info:
As part of our commitment to information security and our ISO 27001 accreditation, please note that upon acceptance of an employment offer with AppCheck, you will undergo pre-employment checks including criminal record (DBS), employment & references as well as verification of Right to Work in the UK.
Please apply ASAP as interviews may commence before the closing date, and the vacancy may close early without prior warning.
We are an equal opportunity employer and value diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer - Cyber Security in Manchester
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including AppCheck Ltd, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through AppCheck Ltd
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at AppCheck Ltd. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at AppCheck Ltd insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to AppCheck Ltd that you’re committed to staying ahead in the game.
How to prepare for a job interview at AppCheck Ltd
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at AppCheck Ltd to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at AppCheck Ltd.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
