AppCheck Ltd in Leeds is seeking a Director of Customer Experience to lead our Account Management, Application Support and Customer Success teams. You will own the post-sale lifecycle, drive improvements in NRR and GRR, and partner with Sales and Product Engineering to reduce churn and grow account value.
You’ll establish our Customer Success function by transitioning the Hypercare team into a proactive unit, set measurable goals, health scores, and renewal processes, and report progress to the
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Director of Customer Experience & Success in Leeds employer: AppCheck Ltd
At AppCheck, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Product Manager, you will have the opportunity to work remotely while engaging with a diverse team dedicated to enhancing cybersecurity solutions. We offer continuous professional development, a commitment to employee well-being, and the chance to make a significant impact in a rapidly evolving industry.
