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- Tasks: Support customers in thriving independently and manage administrative tasks for housing services.
- Company: Join Places for People, a leading Social Enterprise focused on community spirit.
- Benefits: Inclusive workplace culture, opportunities for growth, and a chance to make a real difference.
- Other info: Dynamic role with opportunities to connect with local organisations and enhance wellbeing.
- Why this job: Be the friendly face that helps others live their best lives in their own homes.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
In this role you will provide on the ground presence, be available for any customer queries or concerns and proactively supply information to assist and help our customers to live flourishing independent lives in their own homes. You shall provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customers in person, over the phone and by email, delivering a high quality of customer service throughout.
Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers on a daily basis and build strong lasting relationships with internal departments enabling us to provide high-quality customer service and administrative support.
Ideally, you will have local area knowledge and be able to forge relationships with 3rd parties such as Age Concern, The Salvation Army, Mobility / Exercise supply groups to really drive customer engagement and assist with mental wellbeing, mobility, loneliness and inclusion through community based on site activities.
Although this role is based in Wellingborough, you may be required to assist in cover across Northamptonshire and within the surrounding areas.
Housing & Wellbeing Coordinator in Wellingborough employer: Appcastenterprise
Contact Detail:
Appcastenterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Wellbeing Coordinator in Wellingborough
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and personal growth, so show us how you embody these traits. Research their initiatives and think about how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might just land you a recommendation when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and community engagement. Think of examples from your past experiences that highlight your enthusiasm and ability to help others thrive.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your passion for the role and the company.
We think you need these skills to ace Housing & Wellbeing Coordinator in Wellingborough
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for helping others shine through! We want to see how you embody our People Promises and how you can contribute to creating thriving communities.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the role. Whether it's customer service or community engagement, we want to know how your background makes you a great fit for us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Appcastenterprise
✨Know Your Community
Before the interview, do some research on the local area and community resources. Familiarise yourself with organisations like Age Concern and The Salvation Army, as well as any local initiatives that promote wellbeing. This will show your potential employer that you’re genuinely interested in making a positive impact.
✨Emphasise Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully engaged with customers or colleagues in the past. Highlight your enthusiasm for helping others and your commitment to fostering a community spirit.
✨Showcase Your Administrative Skills
Prepare to discuss your experience with administrative tasks, especially those related to housing management and customer service. Bring specific examples of how you've managed records, handled complaints, or improved processes in previous roles to demonstrate your capability.
✨Be Ready to Discuss Wellbeing Initiatives
Think about how you can contribute to mental wellbeing and community engagement. Be prepared to suggest ideas for activities or support services that could benefit customers. This shows that you're proactive and aligned with the company's mission to create thriving communities.