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- Tasks: Support housing teams with admin tasks and provide top-notch customer service.
- Company: Join the UK's leading Social Enterprise focused on community spirit.
- Benefits: Inclusive work culture, opportunities for growth, and a chance to make a difference.
- Other info: Dynamic role with opportunities to collaborate across various teams.
- Why this job: Be part of a team that values people and creates thriving communities.
- Qualifications: Strong admin skills and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
At Places for People, we hire People, not numbers! We are more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
This role is based in Rotherham allowing you to collaborate with the Housing team. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business.
In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customers via the phone and email, delivering a high quality of customer service throughout.
Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support.
To be successful in this role you will have a good administration background and possess excellent customer service skills. With a ‘Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment.
You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving.
Housing and Wellbeing Coordinator in Rotherham employer: Appcastenterprise
Contact Detail:
Appcastenterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Wellbeing Coordinator in Rotherham
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and a positive attitude, so do a bit of research on their mission and values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can help you tailor your approach and stand out during the interview process.
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of interaction with customers, think of scenarios where you’ve provided excellent service. Be ready to share these examples in your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Places for People and are keen to be part of their mission to create thriving communities.
We think you need these skills to ace Housing and Wellbeing Coordinator in Rotherham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're not just ticking boxes but genuinely excited about the opportunity to contribute to our community spirit.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our People Promises and the specific duties of the Housing and Wellbeing Coordinator role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Appcastenterprise
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. They’re looking for someone who embodies these values, so think about how your own experiences align with them. Be ready to share specific examples that demonstrate your enthusiasm, respect, and community spirit.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to discuss your previous customer service experiences. Think of situations where you went above and beyond to help a customer or resolved a tricky issue. Highlighting your 'Can do' attitude will show that you're the right fit for their team.
✨Demonstrate Your Administrative Expertise
Brush up on your administrative skills and be prepared to talk about your experience with IT systems and managing records. You might even want to bring examples of how you've improved processes in past roles. This will help illustrate your ability to handle the administrative duties required in this position.
✨Emphasise Teamwork and Problem-Solving
Places for People values collaboration, so be ready to discuss how you work within a team. Share examples of how you've contributed to a positive team environment and tackled challenges together. Also, think of instances where you’ve proactively solved problems, as this will highlight your initiative and empathy towards customers.