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- Tasks: Deliver housing management services and support residents with complex needs.
- Company: Join Places for People, a leading Social Enterprise focused on community spirit.
- Benefits: Inclusive workplace, opportunities for growth, and a supportive team environment.
- Other info: Dynamic role with a focus on health, safety, and compliance.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
This role is responsible for delivering comprehensive housing and tenancy management services across supported housing schemes, acting as the main point of contact for residents while overseeing tenancy start-ups, occupancy, move-ons and re-lettings. It involves providing intensive support to individuals with complex needs, balancing enforcement with a supportive approach to help sustain tenancies. The postholder will manage rent accounts and arrears, oversee allocations and voids, and address anti-social behaviour and tenancy breaches in line with policy. Ensuring health, safety and compliance standards, working collaboratively with internal and external partners, coordinating services, and maintaining accurate records and performance data are all key to delivering safe, effective housing management and positive resident outcomes.
You will have proven experience in housing and tenancy management, preferably within supported or vulnerable housing settings, alongside a strong understanding of relevant legislation, including tenancy enforcement, anti-social behaviour and safeguarding. You will possess excellent communication and interpersonal skills, enabling you to engage effectively with residents from diverse backgrounds and with complex needs. Strong IT proficiency is essential for managing cases, maintaining accurate records and producing clear written documentation.
Supported Housing Officer in London employer: Appcastenterprise
Contact Detail:
Appcastenterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion during interviews! When you get that chance to chat with potential employers, let your enthusiasm for community spirit and helping others shine through. Share personal stories that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've dealt with complex needs or anti-social behaviour. Practise your responses so you can demonstrate your problem-solving skills and how you balance enforcement with support.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our mission. Plus, it shows you're proactive and keen to be part of our community-focused team.
We think you need these skills to ace Supported Housing Officer in London
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you embody our People Promises and genuinely care about making a difference in the community.
Tailor Your Experience: Make sure to highlight your relevant experience in housing and tenancy management. Use specific examples that demonstrate your understanding of the challenges faced by residents with complex needs, as this will resonate with us.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and achievements at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Appcastenterprise
✨Know Your Stuff
Make sure you brush up on your knowledge of housing and tenancy management, especially in supported settings. Familiarise yourself with relevant legislation like tenancy enforcement and anti-social behaviour policies. This will show that you're not just interested in the role but also understand the complexities involved.
✨Show Your People Skills
Since this role is all about engaging with residents from diverse backgrounds, be ready to share examples of how you've successfully communicated and built relationships in previous roles. Highlight your ability to handle complex needs with empathy and respect, as this aligns perfectly with their People Promises.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific situations where you've had to balance enforcement with support. Think of examples where you've managed tenancy breaches or anti-social behaviour while still maintaining a positive relationship with residents. This will showcase your ability to navigate challenging situations effectively.
✨Be Enthusiastic and Motivated
Let your passion for community spirit shine through during the interview. Talk about why you want to work in supported housing and how you can contribute to creating inclusive communities. A positive attitude can go a long way in making a great impression!