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- Tasks: Support housing teams with admin tasks and provide top-notch customer service.
- Company: Join Places for People, a leading Social Enterprise focused on community spirit.
- Benefits: Flexible working days, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on community and teamwork.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong admin background and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work.
This role is based in Heanor allowing you to collaborate with the Housing team. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business. In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customers via the phone and email, delivering a high quality of customer service throughout.
Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support. Working days are negotiable.
To be successful in this role you will have a good administration background and possess excellent customer service skills. With a ‘Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment. You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach.
Housing & Wellbeing Coordinator in Heanor employer: Appcastenterprise
Contact Detail:
Appcastenterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Wellbeing Coordinator in Heanor
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and a positive attitude, so do a bit of research on their mission and values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider info about the role and the company. They might share tips that could give you an edge in your application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how they align with the People Promises. We want to see your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Places for People. Good luck!
We think you need these skills to ace Housing & Wellbeing Coordinator in Heanor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're not just ticking boxes but genuinely excited about the opportunity to contribute to our community spirit.
Tailor Your Experience: Make sure to highlight your relevant experience in administration and customer service. We’re looking for someone who embodies our People Promises, so connect your past roles to how you can bring that ethos to us!
Be Personable: Remember, we hire people, not numbers! Use a friendly tone in your application to reflect your personality. Show us that you can connect with customers and colleagues alike, as this is key to thriving in our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Appcastenterprise
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. Think about how your values align with theirs and prepare examples that showcase your enthusiasm, respect, and community spirit. This will help you demonstrate that you're not just a number but a person who truly embodies their ethos.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to discuss your previous experiences in customer service. Prepare specific examples where you've gone above and beyond to assist customers or resolved complaints effectively. This will highlight your ability to deliver high-quality service, which is crucial for the position.
✨Demonstrate Your Administrative Expertise
Brush up on your administrative skills and be prepared to discuss your experience with IT systems and managing records. You might even want to mention any tools or software you’re familiar with that could be relevant to the role. Showing that you can handle the administrative duties with ease will give you an edge.
✨Emphasise Your Team Spirit
Places for People values teamwork, so be sure to share instances where you've successfully collaborated with others. Talk about how you contribute to a positive team environment and how you handle pressure while working independently. This will show that you can thrive both as an individual and as part of a team.