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For Companies At a Glance
- Tasks: Build relationships with clients and ensure they get value from our services.
- Company: Join a dynamic team supporting top global businesses in an energised culture.
- Benefits: Enjoy a range of perks including health, fitness, travel, and tech support.
- Why this job: This role offers personal growth, teamwork, and the chance to make a real impact.
- Qualifications: Bachelor's degree or 2-4 years in a client-facing role; strong communication skills required.
- Other info: Experience with Salesforce and Microsoft Office is a plus.
The predicted salary is between 28800 - 43200 £ per year.
As a member of our EMEA team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the worlds top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their service with us.
What you’ll be doing…
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Proactively build relationships with our clients to ensure they see the full value in our services and are getting the best return on their investment with us.
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Support the retention of our customers with regular interaction to help them overcome their challenges.
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Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.
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Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
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Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
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Bachelor’s degree AND/or 2-4 years’ work experience in a client facing/service role
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Goal orientated with a positive & energetic attitude to working with clients & building relationships
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Demonstrated intellectual curiosity
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A passion for personal and team development and works well independently
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Excellent oral and written communication skills
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Demonstrated ability to meet deadlines and have excellent attention to detail
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Well defined prioritisation and organisational skills
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Salesforce and Microsoft Office experience preferred
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
Customer Success Executive employer: Appcastenterprise
Contact Detail:
Appcastenterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with our products and services. Understanding how they provide value to clients will help you build stronger relationships and demonstrate your expertise during the interview process.
✨Tip Number 2
Showcase your ability to work cross-functionally. Highlight any past experiences where you've collaborated with different teams to solve client issues, as this is crucial for the Customer Success Executive role.
✨Tip Number 3
Prepare examples of how you've successfully retained clients in previous roles. Being able to discuss specific strategies you've used to overcome challenges will set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for personal and team development. Share instances where you've taken initiative to learn new skills or improve processes, as this aligns with our energised culture at StudySmarter.
We think you need these skills to ace Customer Success Executive
How to prepare for a job interview at Appcastenterprise
✨Show Your Relationship-Building Skills
Since the role focuses on building relationships with clients, be prepared to share examples of how you've successfully engaged with customers in the past. Highlight your ability to understand their needs and provide tailored solutions.
✨Demonstrate Your Industry Knowledge
Research the industry trends and challenges relevant to the company's services. Being able to discuss these topics during the interview will show your intellectual curiosity and commitment to understanding the market.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to showcase your written communication skills as well, perhaps by discussing a report or email you’ve crafted in a previous role.
✨Prepare for Cross-Functional Collaboration
The job involves working with various teams. Think of examples where you've collaborated with different departments to achieve a common goal. This will demonstrate your ability to work cross-functionally and support client needs effectively.
