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For Companies At a Glance
- Tasks: Deliver top-notch service to business customers and resolve their banking queries.
- Company: Join NatWest Group, a leader in financial services with a supportive team culture.
- Benefits: Enjoy flexible work options, competitive salary, and a generous 33-day holiday entitlement.
- Why this job: Grow your career with structured training and ongoing support in a vibrant environment.
- Qualifications: Passion for customer service, resilience, and strong multitasking skills are essential.
- Other info: Work from home with just 2 office days per month and a balanced shift schedule.
The predicted salary is between 24750 - 34650 £ per year.
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We’ll look to you to deliver excellent service to our business customers, keeping their needs and financial goals in mind at all times
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You’ll work in a vibrant and supportive team in one of our telephony centres where you’ll have direct interaction with our customers
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We’re looking for a detail-orientated individual to complete processes and procedures, taking ownership and resolving challenges whilst helping inform customers on the range of banking options available to them., * You’ll enjoy a 10 week structured training programme with on-going coaching and support to enhance your development and grow your career
What you’ll do
In this role you’ll be applying your customer service expertise when dealing with business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.
You’ll also be:
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Building great customer relationships, gaining their trust by having a genuine interest in their individual needs
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Gathering information to understand customers’ requirements and offer suitable solutions
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Maintaining a detailed knowledge of the financial services product range
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Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams
To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.
We’re also looking for you to demonstrate:
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The determination to go the extra mile for our customers every day to provide that individual service
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Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently
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Great listening skills and the ability to remain calm under pressure while confidently managing calls
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Good numerical and organisational skills
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Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers
We’re here to help our customers, so our teams work various shift patterns. Work life balance is really important within our team culture, and you’ll be given the flexibility to work from home with a minimum of 2 days in the office per month to give you the opportunity to collaborate with your wider team.
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You’ll be given a minimum of 2 weeks’ notice of shift patterns, so you’ll know when you’re working well in advance
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You’ll work on a rotational basis, mainly Monday to Friday between the hours of 08:00 – 19:00 (35 hrs per week full-time)
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You’ll only be required to work 1 weekend day in every 5 weekends
How we’ll reward you
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You’ll join on a competitive salary starting from £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
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Holiday: You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays
Business Banking Customer Service Representative employer: Appcastenterprise
Contact Detail:
Appcastenterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Banking Customer Service Representative
✨Tip Number 1
Familiarize yourself with the financial services product range offered by the company. This knowledge will not only help you answer customer queries effectively but also demonstrate your commitment to understanding their needs during the interview.
✨Tip Number 2
Practice your multitasking skills by simulating customer interactions where you have to navigate different systems while responding to inquiries. This will prepare you for the fast-paced environment and show your ability to handle multiple tasks efficiently.
✨Tip Number 3
Develop your listening skills by engaging in active listening exercises. This will help you build rapport with customers and ensure you fully understand their requirements, which is crucial for providing tailored solutions.
✨Tip Number 4
Showcase your resilience and patience by preparing examples from your past experiences where you successfully managed challenging customer interactions. This will highlight your determination to go the extra mile for customers, a key quality for this role.
We think you need these skills to ace Business Banking Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Business Banking Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: In your CV and cover letter, emphasize your previous customer service roles. Provide specific examples of how you've built relationships with customers, resolved issues, and gone the extra mile to meet their needs.
Showcase Relevant Skills: Demonstrate your strong listening, multitasking, and organizational skills in your application. Use concrete examples to illustrate how you've successfully managed high-pressure situations or complex customer queries in the past.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your passion for customer service and your understanding of the banking industry. Mention why you are excited about the opportunity to work with business customers and how you can contribute to the team.
How to prepare for a job interview at Appcastenterprise
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles, as this aligns perfectly with what they're looking for.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to remain calm under pressure and how you approach challenges, as this is crucial for the role.
✨Know the Financial Services Product Range
Familiarize yourself with the types of financial services products offered by the company. Being able to discuss these products and how they can meet customer needs will show that you're detail-oriented and knowledgeable.
✨Practice Active Listening
During the interview, practice active listening by summarizing what the interviewer says and asking clarifying questions. This will demonstrate your great listening skills and your genuine interest in understanding customer requirements.
