Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage Social Housing Property claims from start to finish with precision and care.
- Company: Join a dynamic team dedicated to providing exceptional claims management services.
- Benefits: Enjoy 25+ days of holiday, health plans, and discounts on gym memberships.
- Why this job: Make a real impact by supporting vulnerable customers in a fast-paced environment.
- Qualifications: 2+ years in Property Claims, strong communication, and organizational skills required.
- Other info: Opportunities for career growth and a supportive work culture await you!
The predicted salary is between 28800 - 43200 £ per year.
-
Claims Management – Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing.
-
Stakeholder Engagement – Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements.
-
Customer Service – Address complaints and support vulnerable customers with empathy and professionalism.
-
Communication – Confidently handle inbound and outbound telephone calls, providing clear and concise information.
-
Organization – Prioritize and manage your workload effectively in a fast-paced environment.
-
Documentation – Maintain accurate records and documentation for all claims handled.
-
System Use – Utilize Microsoft Office tools and claims handling systems efficiently.
We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have a minimum of 2 years of experience dealing with Property Claims and preferably some experience with Social Housing Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills., * Minimum of 2 years of experience dealing with Property Claims.
-
Experience with Social Housing Claims is preferable.
-
Strong stakeholder and relationship management skills.
-
Ability to handle complaints and support vulnerable customers.
-
Excellent organizational skills and the ability to prioritize tasks.
-
Confidence in handling inbound and outbound telephone calls.
-
Ability to thrive in a fast-paced environment.
-
Good writing skills are essential.
-
Proficiency in Microsoft Office tools and claims handling systems.
Personal Attributes
-
Empathetic and patient, especially when dealing with vulnerable customers.
-
Proactive and able to work independently.
-
Strong problem-solving skills and attention to detail.
-
Adaptable and able to manage multiple tasks simultaneously.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
-
Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
-
Defined contribution pension scheme, which Gallagher will also contribute to
-
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
-
Income protection, we’ll cover up to 50% of your annual income, with options to top up
-
Health cash plan or Private medical insurance
Other benefits include:
-
Three fully paid volunteering days per year
-
Employee Stock Purchase plan, offering company shares at a discount
-
Share incentive plan, HMRC approved, tax effective, stock purchase plan
-
Critical illness cover
-
Discounted gym membership, with over 3,000 gyms nationally
-
Season ticket loan
-
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
-
Emergency back-up family care
-
And many more…
Property Claims Handler employer: Appcast
Contact Detail:
Appcast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarize yourself with the specific challenges and regulations surrounding Social Housing Property claims. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you build confidence in addressing complaints and supporting vulnerable customers.
✨Tip Number 3
Network with professionals in the property claims industry, particularly those who have experience in social housing. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Get comfortable with Microsoft Office tools and any claims handling systems you might encounter. Consider taking online courses or tutorials to enhance your proficiency, as this will be a key aspect of your role.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Property Claims, especially any relevant work with Social Housing Claims. Use specific examples to demonstrate your stakeholder management skills and ability to handle complaints.
Craft a Strong Cover Letter: In your cover letter, express your empathy and professionalism when dealing with vulnerable customers. Mention your organizational skills and how you thrive in fast-paced environments, aligning your experiences with the job requirements.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples of how you've effectively handled inbound and outbound calls in previous positions. Highlight your ability to convey clear and concise information.
Highlight Technical Proficiency: Mention your proficiency in Microsoft Office tools and any claims handling systems you've used. This will show that you can efficiently manage documentation and records as required for the role.
How to prepare for a job interview at Appcast
✨Showcase Your Experience
Be prepared to discuss your previous experience with Property Claims, especially any work related to Social Housing. Highlight specific cases where you successfully managed claims from inception to resolution.
✨Demonstrate Stakeholder Management Skills
Think of examples where you've effectively engaged with various stakeholders. Be ready to explain how you tailored your communication to meet different needs and maintained strong relationships.
✨Empathy in Customer Service
Prepare to share instances where you handled complaints or supported vulnerable customers. Emphasize your empathetic approach and how it positively impacted the customer experience.
✨Organizational Skills Matter
Discuss your strategies for prioritizing tasks in a fast-paced environment. Provide examples of how you manage your workload effectively while maintaining attention to detail in documentation.
