Pension Administration Team Leader

Our integrated administration platform includes case management, document management, and ad-hoc reporting to provide administrative staff with the productivity and efficiency tools they need to get the job done.

How you’ll make an impact

We have an excellent opportunity for a Team Leader to join one of our Pensions Outsourcing Practice.

We are looking for a candidate with proven knowledge of Defined Benefits (DB) and/or Defined Contribution (DC) pensions administration (full lifecycle) and a track record driving results within third party administration.

As the Team Leader, you will manage a team of DB and DC administrator supporting primarily occupational pension schemes, in accordance with our client contracts to the required standards and deadlines.

It is important you have previous people management experience, ranging from Senior to Trainee level.

The Team Leader will also be responsible for the delivery of quality standards and service level targets through effective performance management.

The ability to drive continuous improvement and enhance the contribution made by the department to the overall development of the business model is crucial to this role., * Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable;

• Providing expert advice solutions to pension’s queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry;

• Accountability for team’s handling of errors and complaints in accordance with agreed process and implementation of remedial action to ensure no reoccurrence;

• Inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours;

• Accountability for team’s pensioner payrolls, pension increases and responsibility to ensure all team’s projects and disclosure requirements are completed by the respective deadlines;

• Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes;

• Monitor staff performance and progress against goals, addressing any concerns and implementing improvement plans if necessary.

• Extensive experience working with different occupational pension schemes – DB, but also DC, CARE or Hybrid schemes;

• Proven knowledge of pensions projects and scheme events will be advantageous;

• Ideally QPA or PMI qualified (but not essential).

• Minimum of 2 years as Principal / Senior Administrator or Deputy team lead.

• Proven experience of occupational pension scheme administration -, quality checking, staff appraisal and mentoring.

• Proven experience carrying out complex manual pension’s calculations.

• The ability to develop a culture of continuous improvement focused on enhancing the end to end customer experience both internal and external to the organisation.

• The ability to inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours.

• Information Technology literate – in the use of Office Systems, e.g. Microsoft Office for word processing, spreadsheets, database and presentations.

• Prove stakeholder / client relationship management experience.

• Good understanding of various codes of professional ethics and standards as promulgated by the PMI.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.