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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a difference.
- Qualifications: No specific experience required; just bring your confidence and communication skills!
- Other info: Flexible working options and a great team atmosphere await you!
The predicted salary is between 25087 - 25684 £ per year.
Where: EE Lancaster Contact Centre
Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission!
Start Date: 9th June 2025
Full Time: 37.5 hours per week
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience in building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Lancaster? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional homeworking.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work upfront, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Operator - Uncapped Commission employer: Appcast
Contact Detail:
Appcast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, try role-playing scenarios with friends or family to enhance your ability to ask questions and build rapport.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared for potential challenges will show your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees of EE. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Call Center Operator role. Emphasise your communication skills, ability to build relationships, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your life experiences have equipped you with the skills needed for this position and express your eagerness to join the EE Sales Team.
Highlight Transferable Skills: In your application, focus on transferable skills such as problem-solving, negotiation, and empathy. These are crucial for a sales advisor role and will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Appcast
✨Show Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to answer questions clearly and concisely.
✨Highlight Transferable Skills
Think about your past experiences that relate to building relationships and negotiating. Whether it's from previous jobs or personal life, share specific examples that showcase your ability to connect with people and handle challenging situations.
✨Understand EE's Products and Services
Familiarise yourself with EE's offerings before the interview. This will not only show your interest in the role but also help you discuss how you can enhance customers' digital lives. Being knowledgeable will give you an edge over other candidates.
✨Emphasise Flexibility and Adaptability
EE values flexibility, so be ready to discuss how you can adapt to different situations. Share examples of how you've managed your time effectively or adjusted to changes in your work environment, as this will align with the company's supportive culture.
