At a Glance
- Tasks: Manage client relationships and drive sales in a high-end design environment.
- Company: Join APPARATUS, a leading designer of luxury lighting and furniture.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Other info: Dynamic gallery environment with a focus on community and collaboration.
- Why this job: Be the face of a prestigious brand and engage with creative professionals.
- Qualifications: 3-6 years in sales, preferably in interior design or luxury products.
The predicted salary is between 40000 - 50000 € per year.
APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally. This role manages and cultivates client relationships and a corresponding book of business within a specific territory. The Client Manager serves as the primary contact for interior designers, architects, end-users and purchasing agents, requiring a high degree of aesthetic and technical knowledge and elevated communication ability to manage these relationships effectively. This is an in-person role based in our London Gallery.
RESPONSIBILITIES
- Client Relationship Management and Business Development: Serves as primary representative of APPARATUS in allocated sales territories. Develops deep knowledge of and effectively shares APPARATUS product and brand story to drive client engagement and sales. Consistently executes approved brand activities to grow business in territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits. Represents APPARATUS with elevated presentations for clients to walk them through collections including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions. Provides consistently positive and engaging client experience through accurate information, timely response, and warmth in communication.
- Sales Process and Order Management: Manages client orders efficiently through the sales process and in the utilization of Salesforce including quoting, invoicing, billing, order completion and shipping. Manages client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible. Provides follow-up care and problem-solving as needed. Performs to established KPIs through company-directed tasks and activities to achieve goals.
- Gallery Operations and Brand Standards: Manages aesthetic and operational oversight of the London gallery and escalates any maintenance issues as needed. Partners with the London Sales team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery. Partners with Gallery Director and Brand team to develop and implement both large- and small-scale events in the gallery, with a focus on continued community building. Ensures implementation and upkeep of headquarters policies and procedures.
- Business Analysis and Sales Support: Utilizes reporting to manage book of business, recognizes areas of opportunity and partners with leadership to create and deploy outreach strategies to optimize sales in territory. Consistently seeks to support the global APPARATUS sales team with client needs by developing and delivering solutions to maintain the highest level of client experience and reaching monthly and yearly sales goals.
QUALIFICATIONS
- 3-6 years elevated sales experience in a similar client-facing role in either the interior design industry or with luxury products.
- Proven ability to develop and maintain ongoing client relationships.
- Knowledge and interest in contemporary design.
- Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
- Proven ability in a high-paced environment that values consistency, efficiency, and excellence.
SKILLS
- Excellent time-management skills, independent drive, and the ability to work under pressure while delivering a positive and elevated on-brand experience.
- Excellent verbal and written communications skills.
- Able to build rapport quickly and effectively with different personalities.
- Curious and resourceful approach to learning.
- Comfortable with a majority computer-based workload and the need for accuracy.
- Strong aesthetic and presentation skills, with a keen eye for detail.
- Strategic and solutions-based thinker.
- A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
- Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.
WORK SCHEDULE
- Full-time gallery hours
- Longer hours and weekend availability as needed
- Travel as needed
PERFORMANCE REVIEW AND CHECK-INS SCHEDULE
- Annual performance review.
This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London Gallery. Must be legally authorized to work in the U.K. without sponsorship.
Client Manager, London employer: APPARATUS
At APPARATUS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in our London Gallery. Our team enjoys competitive compensation, comprehensive benefits, and ample opportunities for professional growth, all while engaging with a distinctive catalog of high-end design products. Join us to be part of a passionate community that values both individual contributions and collective success in the luxury interior design industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager, London
✨Tip Number 1
Get to know APPARATUS inside out! Familiarise yourself with their products and brand story. This way, when you chat with potential clients, you can share your passion and knowledge, making those connections even stronger.
✨Tip Number 2
Networking is key! Attend industry events or local meet-ups where interior designers and architects hang out. Building relationships in person can really set you apart from the competition.
✨Tip Number 3
Follow up like a pro! After meeting someone, send a quick thank you note or a friendly email. It shows you care and keeps you on their radar for future opportunities.
✨Tip Number 4
Don’t forget to showcase your presentation skills! Whether it’s a gallery tour or a digital meeting, make sure you’re prepared to present APPARATUS collections in a way that wows your audience. Practice makes perfect!
We think you need these skills to ace Client Manager, London
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. APPARATUS values strong client relationships, so make sure your application reflects your ability to connect with people and your understanding of the luxury design market.
Showcase Your Experience:Highlight your previous roles in client-facing positions, especially in the interior design or luxury product sectors. We want to see how your experience aligns with the responsibilities of managing client relationships and driving sales.
Be Authentic:Let your personality shine through in your application. We appreciate a warm and engaging communication style, so don’t be afraid to show us who you are and why you’re passionate about this role at APPARATUS.
Follow Up:After submitting your application, consider sending a follow-up email. It shows initiative and reinforces your interest in the position. Plus, it’s a great way to keep the conversation going and remind us of your enthusiasm!
How to prepare for a job interview at APPARATUS
✨Know the Brand Inside Out
Before your interview, dive deep into APPARATUS's product range and brand story. Familiarise yourself with their high-end lighting and furniture designs, as well as their unique selling points. This knowledge will help you engage confidently with interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve built rapport, handled challenges, and delivered exceptional service. This will show that you have the elevated communication skills needed for the Client Manager position.
✨Demonstrate Your Aesthetic Eye
Since this role requires a strong aesthetic sense, be ready to discuss your design preferences and how they align with APPARATUS's style. Bring along a portfolio or examples of your work that showcase your understanding of contemporary design and your ability to present products effectively.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific client situations or sales challenges. Think through your problem-solving strategies and be ready to articulate how you would ensure a positive client experience while meeting sales goals. This will highlight your strategic thinking and solutions-based approach.
