Practice Supervisor - Medical in Leicester

The Practice Supervisor oversees the performance, daily operations, programs and activities of the clinical practice staff, as well as the Call Center, under the direction of the Director of Nursing. The Supervisor provides resources, as well as consistent and clear communications to staff, providers and patients; ensures that established protocols are followed; and that patients receive the highest quality care. Additionally, the Supervisor ensures that front and back office, as well as Call Center procedures meet practice standards. Specific job duties may vary based on clinic needs.

KEY ACCOUNTABILITIES

• Practice Management
  • Provides leadership by ensuring the smooth, organized and efficient administrative operations of the practice.
  • Administers organizational and clinical policies and procedures.
  • Manages clinical productivity standards and addresses issues in the workflows and staffing levels as needed.
  • Manages in accordance with established compliance requirements and ensures employees complete required training.
  • Maintains focus on Patient Access strategies to maximize population health goals of the system.
  • Implements scheduling and staffing functions in the practice as directed by the Director of Nursing.
  • Establishes and maintains a well-organized practice for front office and clinical support staff by developing, documenting and updating procedures for front office operations.
  • Expedites patient care by overseeing patient scheduling, registration, reception and medical records functions.
  • Works with the Outreach Specialist and RDBO to implement marketing and community outreach initiatives.
  • Maintains practice management Super User status. Assists staff with computer-related questions/problems by training about, and troubleshooting for, software/hardware problems.
  • Supports practice operations by analyzing and providing support for practice reporting.
  • Manages administration of patient satisfaction surveys and reviews results provided.
  • Manages on-site safety initiatives as well as makes recommendations to Corporate for improvements.
• Clinical Operations
  • Staff Scheduling for providers, clinical support staff and clinical administrative staff.
  • Managing PTO requests and impact to the schedule.
  • Managing variable schedules with PT staff.
  • Ensuring staffing levels are maintained.
  • Implements and improve procedures for patient flow.
  • Ensures that provider EMR entries are timely by reviewing reporting weekly and following up with providers who aren’t complying with the organizational standards set.
  • Reviews productivity reports with providers and troubleshoots options for improvements.
  • Leads Call Center staff and ensure workflows, training and productivity of Call Center employees is managed according to standards set for the Department.
  • Assists with the coordination of clinical outreach activities and events.
• Revenue Cycle Operations
  • Supports the practice through oversight and leadership of revenue cycle accuracy.
  • Ensures accuracy of registration process. Ensures system goals are achieved and action plans for improvement are in place and tracked regularly.
  • Serves as authority and resource on all registration activities.
  • Serves as authority on insurance changes that impact the practices.
  • Ensures that all reporting of revenue cycle metrics from practices are timely and accurate.
  • Ensures compliance with up front collections by arranging.